Location
belfast, antrim, United Kingdom
Company
JR UK
Client / Employer
Progressive Building Society
Job reference
290ece2162612c3e92a427e9df12e5e4
About the Role
This is an excellent opportunity to join our Mortgage Support Services Team in a varied and rewarding role at the heart of the mortgage journey. You will play a key part in delivering a smooth, high-quality service by supporting mortgage completions, handling post-offer queries and working closely with colleagues across the Society. The team also supports customers and solicitors with mortgage account queries, including the maintenance and storage of Title Deeds. Along the way, you will gain broad exposure to a wide range of responsibilities, including preparing mortgage accounts for deeds to be received and released, instructing valuers, making amendments through our core mortgage system, issuing funds to solicitors and carrying out a range of important mortgage administration activities. The successful candidate will bring a positive, can-do approach and a genuine commitment to delivering excellent service. This role would suit someone who enjoys working as part of a supportive team, takes pride in accuracy and organisation, and is motivated by helping customers, brokers and branches achieve the best possible outcomes.
Responsibilities
* Mortgage completions moving accounts from internal systems and processing completion notifications to borrowers, solicitors and brokers
* Instructing valuers and downloading valuation reports
* Monitor and process requests cancelling applications, account amendments, returned funds, etc.
* Recording title deeds received
* Monitor deeds requests, 2nd charges, land registry transactions, etc.
* Process deeds work queue including dealing with land registry and updating deeds management system
* Ongoing maintenance and storage of title deeds
* Dealing regularly with customers, brokers, solicitors and third‑party enquiries and working closely with branch teams and management via multi‑channel communication
* Preparation of mortgage accounts to release mortgage funds
* Maintenance of records for change of name and updating deeds management system accordingly
* Issuing title deeds to solicitors/borrowers
* Maintaining a detailed knowledge of our products and services to help resolve customer queries
* Batch processes ensuring all mortgage conditions have been established for the release of mortgage advances to solicitors/borrowers
* Independently process post‑offer and stage payment queries, seeking support from senior administrators when required, while providing clear solutions and rationale for decisioning
* Preparation and issue of transfer deeds – boundary rectification, grant of easements and master mortgage agreements
* Transfer of equity queries including processing acceptance and issuing transfer deed
* Assisting and completing regulatory reporting duties and meeting deadlines
Qualifications
* Required Criteria:
- 6 GCSE passes (or equivalent) at Grade C or above, including English and Mathematics
- 2 years customer service experience
- Strong MS Office and IT skills
- Positive attitude with a passion for customer service
- Ability to use initiative, work under pressure, manage workload and meet deadlines
* Desired Criteria:
- Previous experience working in a financial environment
- Telephony experience
* Skills Needed:
- Establishing rapport with clients, communication, teamwork
Benefits
* Competitive salary
* Hybrid working model
* Annual KPI bonus scheme
* Excellent pension with up to 20% employer pension contribution
* Life Assurance Scheme
* Group Income Protection
* Health cash plan for money back on dental, optical costs, etc.
* Generous holidays – 25 days plus up to 12 bank holidays
* Holiday purchase scheme
* Opportunity to gain great exposure in a supportive environment
* Excellent training and volunteering opportunities
Location (London)
JR UK – London, South East England, United Kingdom
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