The Role
This role is designed to manage and grow a portfolio of transactional customers by conducting a high volume of outbound sales calls. You will take direct responsibility for generating sales within an assigned region and handling those transactions through digital platforms. A key element of the role involves maintaining accurate CRM records and working closely with regional sales and branch teams to increase ecommerce sales.
Key Responsibilities
* Build and maintain regular contact with your designated customer portfolio, with a strong focus on driving ecommerce transactions.
* Make a high volume of outbound calls, prepare quotations, and support customers via live chat.
* Provide guidance to customers on relevant products and services, with an emphasis on ecommerce channels and core product ranges.
* Gather customer intelligence and input it into the CRM system.
* Respond to customer enquiries and provide quotations in a timely manner.
* Monitor and manage both existing and newly onboarded ecommerce accounts.
* Perform data input and administrative tasks as required.
Key Stakeholders
* Sales Directors
* Regional Account Managers
* Internal Sales & Customer Teams
* Branch Network
* Customers
Skills and Experience
* Curious and Persistent: You enjoy asking questions, digging deeper, and using what you learn to create opportunities.
* Target-Driven: You thrive in a performance-based role and enjoy exceeding your own goals.
* Resilient: You're able to handle rejection professionally and bounce back quickly.
* Team Player: You'll work closely with regional field teams to achieve shared goals.
* Persuasive Communicator: Strong phone and video call selling skills are key, as is clear communication within the team and with customers.
* Strong IT Literacy: Proficiency in Microsoft Office, particularly PowerPoint and Excel, is important.
Desirable
* Understanding of ecommerce platforms and digital sales
* Previous telesales or inside sales experience
* Background or knowledge in industrial, engineering, or manufacturing sectors
* Effective time management and prioritisation skills
* Ability to articulate market positioning and customer value
What's on Offer?
* Competitive base salary
* Additional holidays with length of service
* Option to purchase extra holiday
* Ongoing training and development opportunities
* Access to internal training academy
* Employee wellbeing and support programmes
* A role where you can take ownership, grow, and make an impact
Job Types: Full-time, Permanent
Application question(s):
* Are you a citizen of the United Kingdom?
If not, could you please specify the type of authorisation or visa that allows you to work in the UK?
* Please state your required salary
* Are you comfortable with the work location? - Wolverhampton
* Do you hold a Valid Clean Driving License?
* Do you have any criminal convictions, reprimands, cautions or final warnings etc, which are not classed as legally spent under the 1974 Rehabilitation of Offenders Act?
Work Location: In person