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Client:
The Belfry Hotel & Resort
Location:
Sutton Coldfield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
39b7401552b6
Job Views:
6
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
The Belfry Hotel &
Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites,
several restaurants and bars, events and meetings spaces, a leisure club and
spa. Our three golf courses, including The Brabazon, are recognised as world-class,
and home to this year’s Betfred British Masters. Whether you're drawn to our
iconic golf courses, the serenity of the spa, the excitement of guest services,
or our behind-the-scenes operations, there's a place for you in our vibrant
team.
We are writing a new and
exciting chapter in the history of The Belfry. A major expansion and renovation
project has begun at our resort, due for completion in Autumn 2025. With a
substantial investment in excess of £80 million, we are enriching our resort
including the addition of a new event space, The Masters Suite, 149 extra
bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team
just as much as we do our guests. That's why we were named in the 2024
Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best
Employer. So, join us on our journey as we unveil a new and unparalleled
resort.
The Events Sales Team
The Belfry Hotel & Resort
Sales Team recently won the miaList2021 Best Sales and Marketing Team,
testament to their excellent customer relationships and results-driven work
ethics. Our sales office is a fast-paced, supportive environment, with people
who are passionate about delivering great service and achieving their
potential.
About you
The ideal candidate will have
experience in a mid to large hotel sales team and possess excellent verbal
& written communication skills.
In addition, you will be:
·
Methodical - accurate &
ability to work on own initiative, with outstanding attention to detail.
·
Computer literate, with
experience of hotel PMS. i.e. Delphi & Opera.
·
Sales focused and enthusiastic,
with excellent customer service skills.
·
Flexible and capable of working
well within a team.
About the Role
As a Banquet Sales Executive,
you will be responsible for supporting the sales team to achieve their targets
in line with budget. The successful applicant will support the team by
undertaking day to day enquiry handling and event co-ordination, ensuring The
Belfry standards are maintained.
In this role you will be
responsible for the booking and planning of Weddings, Social Events, and
Corporate Dinners. You will be contracted for 40 hours per week, including 2
Saturdays per month.
You will also be responsible
for:
·
Following the hotel sales
process, hotel show rounds and sales efforts, customer entertaining,
forecasting and space release policy, event management procedures and policies,
billing policies are correct and followed
·
Directly answering all incoming
group enquiries/opportunities.
·
Being the point of contact with
the customer for all pre planning details.
·
Creating event function sheets
to ensure clients requirements are accurately documented and distributed to the
wider resort
·
General call handling to discuss
event details including using questioning techniques and handling objections
·
Conducting face to face site
visits/menu tastings and final detail calls
·
Booking and attending client pre
& post event meetings
·
Always delivering exceptional
customer service to all clients
·
Building and maintaining client
relationships
·
Undertaking day to day enquiry
handling and event co-ordination, ensuring The Belfry standards are maintained
·
Communication with the Meeting
and Events team to create fantastic experiences
·
Achieving individual and team
conversion targets
·
Arranging and conducting show
arounds, showing The Belfry’s facilities to their full potential
Belfry Benefits
Learning & Development
We inspire and develop our team
through on-the-job coaching & mentoring, in-house training and provide
access to our online learning platform, The Belfry Campus. We offer
apprenticeships in a host of subjects delivering nationally recognised qualifications
to help advance careers, and our LEAD development programme empowers and
inspires our teams to grow from Team Member through to Executive roles. We aim
to promote internally where possible, nurture ambition and ensure all our team
looking to progress have development plans in place, to support you to achieve
your potential.
We prioritise your wellbeing
with discounted gym memberships and wellness programmes for personal growth.
Partnering with The Burnt Chef Project, we offer mental health support and
access to funded counselling. Our healthcare schemes include life assurance,
24-hour GP services, and health cash-plans, while our Menopause Support
programme provides tailored assistance. With Wagestream access, you can easily
track earnings, manage savings, and access wages on your terms, promoting
financial wellness. Our Cycle2Work scheme supports sustainable travel for
environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our
annual Belfry Awards, long service recognition, and extra holidays for loyalty
and team events. Enjoy discounts at our resort's restaurants, bars, spa, and
golf, for you and your friends & family. Access to Perkbox provides
discounts & vouchers for everyday use plus on the spot rewards for your
hard work. We provide free parking, a subsidised taxi service, and
complimentary meals during shifts.
Making a difference
We are committed to
sustainability and are proud of our Silver Award from Green Tourism and GEO
Certification. The Belfry, spanning 550 acres in the Midlands, prioritises
giving back to our local community and protecting wildlife. We integrate ESG
into everything we do, from charity initiatives, raising over £20,000 last
year, to golf course maintenance. We track charitable work at personal,
departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just
a job’: we are a community that values each individual’s contribution and
growth, whilst supporting each other’s success - regardless of department or
role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together,
and Deliver Every Day – aren't just words; they're the foundation of our
culture and the essence of who we are.
If you're seeking a place where
you can contribute, grow, and have a lasting impact – then the Belfry Hotel
& Resort is the place for you
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