Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.
We’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Clacton-on-Sea store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast‑paced working environment.
This is a permanent, full‑time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.
What you'll be doing
* Lead and motivate the front‑end team to deliver polite, prompt, and friendly service
* Be a visible, approachable leader for customers and colleagues
* Coach team members to build their skills and service confidence
* Oversee stock and cash control procedures, ensuring security and compliance
* Support a great store culture and contribute to a positive workplace
What we're looking for
* Experience managing teams in retail or hospitality
* Strong numeracy and problem‑solving skills
* A flexible, hands‑on attitude with great people skills
* Passion for retail and delivering exceptional customer service
Benefits
* Discount in B&M stores
* Colleague portal offering discounts for numerous retailers
* Hospitality and other perks
* Details available at https://careers.bmstores.co.uk/our-bm-benefits/
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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