At Unique Senior Care, we specialise in one thing: people. We are proud to provide outstanding home care services to older people, helping them stay safe, happy, and comfortable in the place they love most: their own home. We are looking for a compassionate and driven Inbound Sales Executive to join our supportive team. As the first point of contact for people seeking care, you will play a crucial role in shaping their journey with us. Every conversation matters whether someone is enquiring for themselves or for a loved one.
Responsibilities
* Handle incoming calls and emails with empathy and professionalism.
* Guide enquiries through to a care consultation with our local Registered Care Managers.
* Build trust by listening carefully, offering reassurance, and providing tailored information.
* Work closely with our Marketing team to deliver thoughtful, timely communications to clients throughout their journey with us.
* Support the transition to a new CRM system, helping us continually improve how we connect with clients.
This is a rewarding position where your ability to listen, understand, and support families will directly impact people’s lives.
Key Skills & Qualifications
* Thrive on helping people and enjoy guiding others through important, sometimes emotional decisions.
* Have excellent communication skills whether by phone, email, or online and know how to build trust and confidence.
* Are naturally empathetic; understand that compassion is just as important as professionalism.
* Enjoy achieving goals and are motivated by meeting targets, but never lose sight of the human connection.
* Love being organised, take pride in managing details, processes, and follow-ups seamlessly.
* Have a background in care and experience in a telephone‑based role (sales, customer service, or similar).
* Confidence in engaging with people and building rapport quickly.
* Strong administration and organisational skills.
* Excellent listening, verbal, and written communication skills (email, social media, webchat, etc.).
* Self‑motivation, high energy, and a drive to succeed.
* IT literacy (experience with CRM/marketing tools is a bonus).
Benefits & Perks
* Stability: A full‑time, permanent role with a competitive salary and the chance to grow with a trusted, award‑winning care provider.
* Competitive salary 31,000.
* Team spirit: You’ll be part of a friendly, collaborative team where your ideas and contributions are genuinely valued.
* Comprehensive training and development to support your growth.
* Company pension scheme.
* Employee referral scheme.
* Access to our Employee Assistance Programme, including mental health counselling.
* Birthday voucher to celebrate your special day.
* Paid holiday entitlement.
* Blue Light Card offering discounts across retail, leisure, and travel.
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