Job Description
Were working in partnership with Nucleus Financial to find a Customer Service Manager to lead the Key Accounts team at Nucleus.
This is a full-time, permanent opportunity offering a starting salary of £45,000 upto £50,000 DOE.
As Customer Service Manager, youll take a strategic lead in managing a high-performing service team that supports some of Nucleus most important clients. This is a people-focused, forward-thinking role where youll shape the future of service delivery creating meaningful change, building strong relationships, and ensuring an exceptional customer experience, every time.
Youll be a key part of the wider service leadership team, working collaboratively with stakeholders across the business to drive improvements and support our mission to build the best retirement-focused platform in the UK.
In this role, youll:
1. Lead and manage a team supporting Key Accounts, ensuring service delivery is consistently excellent.
2. Take a strategic view of service performance, using insight and data to identifying trends, setting goals to help shape improvements.
3. Building and maintaining trusted relationships with internal stakeholders and external clients.
4. Communicate effectively across all levels, providing clear updates, feedback and direction.
5. Coach, mentor and develop team members through 1:1s, performance reviews and tailor...