My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations.
You'll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management.
This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity!
The following skills / experience is essential:
* Strong Customer Service background
* Previously managed or overseen a Contact Centre
* Experience working with outsourced vendors
* Analytical skills (Excel)
* Any experience with Fraud Investigation is desirable
* Tableau, Power BI or similar tool is desirable
* Degree educated
* Excellent communication skills
Salary: Excellent + bonus + package
Location: London (good work from home options available)
If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately.