Job Description
On complex multi discipline projects or those of strategic importance to Costain, the Senior Quality Manager leads the delivery of a professional Quality Management service within resource, programme and budgetary constraints, satisfying legislative, regulatory and company requirements. The role is responsible for ensuring that specific Quality and Nuclear Safety requirements are identified, developed, implemented and maintained during the project life cycle, including the day‑to‑day management of project QA/QC resources.
Responsibilities
* Main project interface with client Quality function.
* Represent Quality Management as part of the Project Leadership Team.
* Ensure that the appropriate contract pre‑approvals are carried out on the supply chain (contractors and suppliers) according to the criticality rating and POQR.
* Develop and implement the project QA/QC and LTR strategy (what, how, who, when and where), including allocation of resources and budget in accordance with relevant standards and specifications and taking into account LFE from previous projects.
* Establish and lead the project quality management programme, considering contract, client and legislative requirements, ensuring that project learning (LFE) is captured within the management system.
* Lead the project and support the supply chain in developing their QA/QC management systems, offering best practice and relevant information captured through LFE.
* Ensure quality risks are identified, recorded and mitigated or eliminated.
* Establish all QA/QC approval networks.
* Establish and set up reporting mechanisms for key project Quality performance metrics (KPIs) and roll them out on the project.
* Generate and report QA/QC KPI metrics and data typically monthly, or according to the project reporting schedule, including non‑conforming product, supply chain performance data, audit findings and trends.
* Manage the QA/QC resource in terms of budget, availability and location throughout the project life cycle.
* Manage personnel and employment‑related issues of Costain’s QA/QC workforce.
* Ensure all project LTRs are verified in accordance with relevant technical specifications and project‑specific procedures, with systems in place to monitor and measure LTR concurrency with the project life cycle and right‑first‑time (RFT) delivery.
* Establish and maintain the project internal and external audit programme, including leading internal audits and external audits of the supply chain.
* Report on audit performance, communicating key audit findings and trends to the project leadership.
* Liaise with second‑ and third‑party inspection bodies where necessary.
* Measure and evaluate supply chain performance by scoring them against established Quality KPIs.
* Produce and submit a monthly Quality Performance Report to the sector Quality Director.
* Support the Quality Director with sector‑specific Quality Management activities including Management Review, ISO 19443 certification and achievement of legislative and regulatory requirements.
Essential – Knowledge, Skills & Experience
* Excellent knowledge of Quality Management Systems.
* Strong working knowledge of document management systems.
* Comprehensive understanding of industry standards including ISO 9001 and ISO 19443.
* Proficient in the analysis of processes and data.
* IT literate and proficient in Microsoft Office.
* High level of communication skills in both written and spoken format.
* Proficient in the use of continuous improvement tools and techniques.
* Demonstrates excellent customer service behaviours.
* Ability to remain calm and work well under pressure.
* Solid organisational skills, including multitasking and time‑management.
* Effective personnel management skills.
* Extensive Quality Management experience, including leading a quality team (QA and QC), preferably in an associated industry.
* Practical experience of developing, implementing and improving Quality Management Systems.
* Hands‑on experience with project and commercial management tools.
Desirable – Experience
* Proven experience of the whole project lifecycle within Engineering, Procurement and Construction on complex, multi‑disciplinary projects.
* Proven experience of managing quality delivery to support major complex, multi‑disciplinary projects.
* Commercial acumen.
Essential – Qualifications
* Be a Chartered Member of the Chartered Quality Institute and hold CQP status (or an equivalent recognised Quality body) or an appropriate engineering institution.
* Diploma or Bachelor degree in Quality Management, Project Management or a related engineering discipline.
* Lead Auditor qualification by a recognised industry body.
* Formal training in root cause analysis techniques.
Desirable – Qualifications
* Fellowship of the Chartered Quality Institute.
* Masters degree in Quality Management, Project Management or a related engineering discipline.
A Disability Confident employer will generally offer an interview to any applicant that discloses they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please go to the Disability Confident website: https://www.gov.uk/government/collections/disability-confident-campaign
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