Job Title: Bar & Catering Manager Location: Near Stone Salary: £28,000 £34,000 per annum (Dependent on Experience) Job Purpose To oversee the effective management and development of the bar and catering operations, ensuring the highest standards of service, quality, cleanliness, and profitability. The role requires strong leadership and a hands-on approach to managing staff, stock, financial targets, and customer satisfaction. Key Responsibilities Operational Management Deliver high-quality food and bar services in line with agreed standards. Maintain high standards of cleanliness and hygiene across bar and kitchen areas. Manage food safety and hygiene across the entire food cycle from preparation to delivery. Ensure all services meet agreed service level standards and customer expectations. Ensure all catering and bar promotions are authorised before implementation. Maximise profitable sales through strategic menu planning, cost control, and portion management. Ensure security of all equipment, stock, and cash. Monitor and report equipment faults promptly, ensuring unsafe equipment is not used. Maintain stock levels in line with business requirements and oversee accurate stocktakes on a quarterly basis. Ensure all unfit food and waste is accounted for and disposed of in accordance with regulations. Financial Management Control all operating costs including labour, purchases, and general expenses within agreed budgets. Monitor and ensure financial documentation and supplier accounts are accurate. Support the compilation and execution of an annual business plan. Maintain up-to-date bar and catering pricing in line with agreed strategies. Place purchase orders with approved suppliers and oversee accurate delivery documentation. Take appropriate action in cases of theft, damage, or any irregularities. Customer Service Promote a positive customer experience, ensuring staff are approachable, professional, and responsive. Handle customer complaints effectively and escalate where necessary. Build and maintain excellent day-to-day relationships with all customers and clients. Staff Management & Development Recruit, train, induct, motivate, and appraise team members in line with organisational policies. Conduct staff appraisals at least annually and identify training needs. Maintain comprehensive training records for all team members. Ensure a positive working environment and encourage good employee relations. Lead regular team briefings and manage rotas and holiday planning to ensure smooth operations. Plan and manage workload distribution effectively and ensure sufficient staffing cover. Compliance & Policy Adherence Ensure all health & safety, hygiene, and company policies are followed. Uphold standards of staff behaviour and appearance in line with the company dress code and conduct policies. Key Skills & Attributes Excellent communication and interpersonal skills Strong customer service focus Proven team leadership and management capabilities Sound business acumen and knowledge of consumer trends High levels of initiative and independence Effective problem-solving and organisational skills Calm under pressure and capable of handling conflict or complaints Strong numerical and financial understanding Ability to manage, motivate, and, when necessary, discipline staff Qualifications & Requirements Health & Hygiene Certificate (minimum NVQ Level 2) Health & Safety Certificate (minimum NVQ Level 2) Ideally a Personal Licence Holder Review Process Formal performance reviews conducted quarterly by the line manager. Ongoing development and progress reviewed throughout the year.