Customer Support Manager
A forward-thinking property business is looking for a confident Customer Support Manager to lead its support team. This role is all about driving service standards, improving processes, and ensuring customers receive the very best experience every time.
Role Overview:
* Location: Head Office (on-site)
* Package: Competitive salary + benefits
* Industry: Property / Customer Support
What You’ll Be Doing:
* Lead, motivate and develop the support team to deliver consistently high standards.
* Manage escalations and ensure seamless communication across the department.
* Drive KPIs and support business growth with scalable, robust processes.
* Train, coach and upskill team members to meet evolving demands.
* Oversee customer correspondence, ensuring empathetic, professional, and timely responses.
* Handle customer and contractor queries, including financial and legal matters.
* Support contract and risk management processes, ensuring compliance and accuracy.
* Review, recommend and implement process improvements to enhance efficiency.
* Ensure accurate record-keeping and audit trails via internal systems.
Main Skills Needed:
* Proven people management and team leadership experience.
* Strong background in customer service, ideally within property or related sectors.
* Confident handling escalations and delivering high-quality resolutions.
* Excellent organisational and process improvement skills.
* Strong communication skills, both written and verbal.
* Ability to work with legal and financial documentation accurately.
* A proactive, solutions-focused mindset with attention to detail.
What’s in It for You:
* Join a growing, ambitious business making waves in property services.
* Lead a motivated team and shape a high-performing support function.
* Professional development opportunities to further your career.
* Collaborative culture where ideas and improvements are encouraged.
* A role with genuine variety, responsibility, and impact.
Careers move fast. Let’s make sure yours is heading the right way.