HYBRID, 3 DAYS IN OFFICE Key Responsibilities Quality Assurance: * Develop, implement, and maintain industry-leading quality assurance processes that meet regulatory and accreditation requirements. * Monitor, evaluate, and report on internal and external training quality through audits, observations, learner feedback, and performance metrics. * Manage content development and review cycles, ensuring all training materials meet or exceed internal and accreditation standards. * Ensure IQA processes and outputs exceed stakeholder requirements. * Lead the development and implementation of the SAR & QIP, ensuring timely communication and completion of actions to deliver effective learner outcomes. * Prepare for all compliance-related external inspections and audits, mitigating risk and maintaining DCS status. Continuous Improvement: * Embed a culture of continuous improvement across all training delivery. * Analyse learner outcomes and data to identify improvement opportunities and implement targeted action plans. * Lead quality improvement initiatives, introducing new processes, tools, and best practices. * Gather insights from trainers, learners, and employers to drive enhancements. Innovation in Training Delivery: * Drive innovation in training delivery, including digital tools, e-learning platforms, and blended learning approaches. * Stay informed on emerging trends and technologies to enhance delivery models. * Collaborate with product development teams to embed innovative practices into course design. * Encourage adoption of new pedagogical approaches to improve learner engagement and outcomes. Leadership & Management: * Lead and mentor all IQAs and Assessors, promoting best practice and providing timely interventions. * Set and monitor targets and KPIs related to quality compliance, ensuring alignment with organisational goals and partner expectations. * Collaborate with cross-functional teams (product development, learner support, business development) to ensure cohesive training delivery. * Provide regular reports to senior management on quality performance, learner outcomes, and improvement initiatives. Stakeholder Engagement: * Maintain strong relationships with awarding bodies, regulatory agencies, and external partners. * Represent the organisation at industry forums, conferences, and events, promoting Benefits: * Bank holidays 1 extra day off * Performance-related bonus * Private Health Insurance * Annual Leave Purchase Scheme