Applications processed via employer's online application form Version 1 proves that IT can make a real difference to our customers’ businesses. We a... Head of Service Delivery Management – Oracle
Where does this role fit into Version 1? Accountable for Enterprise Applications Managed Services delivery strategy, governance, and performance across Version 1. The success of the role of the
Head of Service Delivery Management
is built on the ‘Trust’ relationship between them, their team and their clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance. Version 1 is looking for an experienced
Service Delivery Manager
with excellent people management skills to join its EA ASPIRE Managed Service Practice and manage the SDM team. A highly driven individual is required as they will have responsibility for several SDMs and their Customers across Oracle Software as a Service (SaaS), Oracle EBusiness Suite (EBS), JD Edwards (JDE), and PeopleSoft (PS). You must demonstrate an ability to build and maintain solid relationships with our customers in order to consistently deliver high satisfaction ratings. You must also be able to demonstrate solid commercial and business acumen and a track record in maximising financial performance and efficiency. Role Overview We are seeking an experienced and people‑focused
Service Management Leader
to shape and lead our Service Delivery Management (SDM) function within
ASPIRE Managed Services. This role plays a critical part in driving exceptional customer outcomes, developing high‑performing teams, and supporting sustainable commercial growth. You’ll work closely with senior stakeholders, customers, and internal teams to ensure our services are delivered with excellence, consistency, and innovation—while staying true to Version 1’s core values. Key Responsibilities & Accountabilities Service Leadership & Strategy Define and evolve the
Service Management strategy, ensuring strong alignment with Version 1’s goals and values. Provide inspirational leadership and clear direction to the SDM team, enabling excellent customer engagement and consistently high
CSAT
results. Act as a champion for a
Trusted Advisor
engagement model, fostering long‑term customer relationships and retention. Sponsor and actively drive
Continual Service Improvement (CSI)
initiatives, including automation and optimisation of SDM processes. Personally manage a
small portfolio of strategic customers, maintaining hands‑on customer insight. People & Resource Management Lead, coach, and develop a collaborative and high‑performing SDM community with a strong focus on ownership, accountability, and customer outcomes. Ensure effective and efficient use of team resources to maximise impact and delivery quality. Provide line management for the SDM team, including clear goal‑setting, regular 1:1 conversations, and meaningful performance and development reviews. Encourage knowledge sharing, engagement, and a strong sense of community across the SDM function. Governance, Commercial & Operational Excellence Own service governance across
EA Managed Services, ensuring contractual compliance, SLA adherence, and service credit mechanisms are met. Embed and maintain strong SDM governance controls, including forecasting cadence, GP reporting, account audits, and month‑end processes. Serve as the
senior service authority
for bids, tenders, and renewals, contributing to service design, delivery models, and risk assurance. Work closely with Portfolio Directors to improve
forecasting accuracy
and financial predictability. Ensure audit readiness and ongoing compliance with recognised standards (e.g.
ISO20000 ), including evidence management and continuous improvement. Monitor and achieve targets across
chargeability, T&E, CSAT, and Gross Profit performance. Proactively address low‑performing GP projects, ensuring clear remediation plans are in place where required. Revenue Growth & Customer Success Partner with SDMs to achieve revenue targets and successfully deliver the annual budget. Track and manage revenue across Change Requests and identified opportunities. Lead and support SDMs to identify and develop
new and additional opportunities
within existing customer accounts. Collaborate closely with Sales to pursue growth opportunities with both new and existing clients. Support escalation management in partnership with Service Delivery teams to ensure positive outcomes. Lead and participate in
Monthly Service Reviews
and
Quarterly Business Reviews, ensuring meaningful value‑focused conversations. Promote
ASPIRE and Value Level Agreements, demonstrating our commitment to partnership and continuous improvement. Act as a senior representative for
EA Managed Services, internally and externally. Reporting Line Reports to:
Head of ASPIRE Managed Services Works closely with:
ASPIRE Managed Services Management Team
to align strategy and execution. Qualifications
Skills, Experience & Knowledge Demonstrated ability to
define, develop, and execute service management strategies
that align with organisational goals, values, and customer expectations. Strong
people leadership experience, with a proven ability to motivate, coach, and build high‑performing, engaged teams. Excellent
customer relationship management
skills, with the credibility and confidence to operate as a trusted advisor to senior customer stakeholders. Well‑developed
commercial acumen, including experience managing revenue targets, forecasting, and identifying growth opportunities within delivery portfolios. Proven track record of
driving continuous improvement initiatives, delivering measurable enhancements to service quality, efficiency, and customer satisfaction. Experience maintaining
audit readiness, including evidence management and adherence to recognised service management standards such as
ISO20000. Strong understanding of
Enterprise Applications Managed Services, with experience across one or more of the following:
Oracle SaaS Oracle E‑Business Suite (EBS) JD Edwards PeopleSoft
Qualifications & Certifications Additional Information
Why Version 1? Be part of a global Oracle practice of 700+ specialists Over 500+ certified professionals across the entire Oracle ecosystem Work on large-scale, multi-pillar enterprise Oracle Cloud programmes Work with a high‑performing, collaborative Oracle practice Oracle Innovation Partner of the Year 2023 (EMEA) We provide end-to-end Oracle business transformation services, including consulting and advisory services, implementation, integration and managed services Our expertise in OCI enables us to deliver scalable, flexible, and high-performance cloud solutions to the unique needs of our clients Join an award‑winning consultancy recognised for innovation and delivery excellence Clear career progression, strong leadership support, and genuine investment in your growth A culture that values expertise, autonomy, and doing things properly Strong
career progression & mentorship
through our Strength in Balance and leadership programmes, including quarterly
Pathways Career Development reviews. Significant
training budget
for certifications and further education. Version 1 Annual Excellence Awards
& Call‑Out recognition platform celebrating achievement. Moments that matter & enhanced
maternity/paternity leave policies
to support your journey. Active
ESG & CSR initiatives, allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes. Benefits include: Quarterly
performance‑related profit share Hybrid / Remote
working flexibility Pension, private healthcare, life assurance
cover Certified
Great Place to Work
for 10+ years running This is hybrid based with occasional travel to your nearest base office. Krish Bharadwaj, Global Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM) #LI-Hybrid We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly! Company Description
For over 29 years,
Version 1
has partnered with leading global brands to deliver digital, cloud, and enterprise application solutions that drive business success. We are proud to be recognised as: Oracle Innovation Partner of the Year 2023 (EMEA) Microsoft Global Partner of the Year (Modernising Applications) AWS Collaboration Partner of the Year (EMEA) One of the
Best Workplaces for Women
in the UK & Ireland (2023) With
3,700+ people
and revenues exceeding
€347m/£302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest‑growing digital consultancies in Europe. Applications processed via employer's online application form
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