Job Summary
Liverpool University Hospitals NHS Foundation Trust Sterile Services Department are recruiting an experienced, dynamic and self‑motivated Quality Manager to implement and manage the Quality Management System ISO13485 for the decontamination and reprocessing of surgical instruments from its Central Sterile Services department located at the Broadgreen Hospital site.
Working under the management of the Sterile Services Manager and in conjunction with the Surgical Instrument Manager, you will be involved in all aspects of managing and maintaining our ISO13485 accreditation to our customers at Broadgreen Hospital, Royal Liverpool and Aintree Hospital sites along with the University Dental Hospital.
You must have previous knowledge and experience in surgical instrument reprocessing at a supervisory role or above in a Sterile Services Department or similar medical devices manufacturing environment operating to ISO13485, including undertaking internal quality audits and experience with external notified body visits. Your number one priority is ensuring that the quality system of the department is rigorously maintained.
Main Responsibilities
* To monitor and review, implement and maintain procedures and other work instructions for the receipt, sort, disassembly, decontamination, packing, sterilisation, storage, and despatch of surgical instruments in compliance with ISO 13485 and the Medical Devices Regulations (MDR) 2017–745.
* Communicate and implement revisions in working procedures with SSD staff and monitor staff production against the implemented QMS procedures and through an established internal quality audit programme.
* Monitor cleaning schedules and the cleanroom environment; validate and test equipment to ensure ongoing compliance.
* In conjunction with the SSD Manager, undertake quarterly customer satisfaction surveys for all customers and provide feedback and data analysis to rectify any issues and to ensure all customer expectations and agreed KPI are met.
* Following internal audits or any change in procedures, meet with all SSD staff to review and manage changes and training required. Conduct ad‑hoc toolbox talks providing leadership and feedback following incident‑led changes.
* Attend QMS‑related, decontamination, customer, SSD Staff and Team Leader meetings, providing feedback and support following activities or audits and fostering a culture of change within SSD and SSD users.
* Attend external notified body audits in conjunction with the SSD Manager; provide notified‑body auditors with QMS‑driven documentation and validation reports on request and attend unannounced visits as they occur.
* Have prior knowledge and daily use of IT‑based instrument tracking and traceability operating systems; the Department operates the Healthedge system across all sites.
* Demonstrate a comprehensive understanding of Health Technical Memorandum HTM 01‑01 and other relevant standards pertaining to Sterile Service Departments.
* Respond to phone calls or emails from service users on a range of instrument and production queries, and investigate and provide feedback following complaints requiring monitoring.
* Attend Quarterly Trust Decontamination Assurance Group meetings.
* Adhere to all Trust and departmental quality standards.
* Act professionally, with dignity, and as an inspirational role model to staff at all times.
* Have a driving licence and access to a vehicle as an advantage; hospital inter‑site transport services are available free to all staff.
* Be flexible to work over 37.5 hours per week and at different hours as required to undertake audits and attend meetings across all shift patterns.
* Take responsibility for your own learning needs and professional conduct and undertake training deemed necessary to attain or maintain competency, including trust mandatory training.
Qualifications – Essential
* Recognised qualification in a relevant healthcare science such as IDSc Technical Certificate, with equivalent experience in a similar quality‑driven industrial or commercial environment and working at a supervisory level. Demonstrate exceptional knowledge backed up with detailed experience in a production or regulated industry environment.
* Further appropriate qualifications relevant to the role, which may include LEAN/KAIZEN continual process improvement or other good working practices leading to efficiency and effective management, or provide evidence of previous experience.
* Completed BSI or equivalent ISO internal auditors’ course, or demonstrable measurable experience in carrying out internal quality audits.
* Membership of the Institute of Decontamination Sciences (IDS) and/or Central Sterilizing Club (CSC) or equivalent national body.
* Significant supervisory experience in a lead role working autonomously to meet the requirements of a regulated activity. Experience in internal and external audits such as BSI, CQC or JAG and evidence of leading and implementing change.
* Excellent technical and communication skills and the ability to inspire, motivate and lead staff. Ability to deal with complex or sensitive issues in an effective and positive manner.
* Ability to provide precise, detailed explanations on quality‑system related matters, understand and evaluate technical reports and other regulatory requirements.
* Ability to review technical data from decontamination and other tracking database systems, including complex data review and management to demonstrate adherence to KPIs.
* Extensive understanding and experience in the management of medical devices to MHRA requirements, field safety notes and product recalls.
Qualifications – Desirable
* Ability to understand and explain the differences and expectations between EQR and BP (as per HTM 01‑01 policy and procedure development) and develop action plans accordingly.
* Detailed and significant experience of instrument tracking & traceability systems and their use, with good working knowledge of the relevant documents pertaining to surgical instrument decontamination. Ability to state and demonstrate requirements for handling and reprocessing of “high‑risk” surgical instrumentation and principles around non‑conformance and quarantining controlled storage of products to prevent inadvertent use.
* Creation and ongoing management of visual QMS compliance dashboards for the management of maintenance, testing, validation and staff training requirements.
* Experience in identifying and contributing to annual business planning processes.
* Responsive to change and ability to positively review and adapt to innovative technology or methods of working in response to changes in service or regulatory requirements.
Job Details
Date posted: 24 March 2026
Pay scheme: Agenda for change
Band: Band 6
Salary: £38,682 to £46,580 per annum
Contract: Permanent
Working pattern: Full‑time
Reference number: 287‑CEF‑407‑25‑A
Location: Broadgreen, Thomas Drive, Liverpool, L14 3LB
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be made to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled‑worker applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found on criminal records checks for overseas applicants.
Employer Details
Liverpool University Hospitals NHS Foundation Trust
Broadgreen, Thomas Drive, Liverpool, L14 3LB
Website: https://www.liverpoolft.nhs.uk/
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