Salary: up to £35,000
Job Purpose
To ensure IWFM Academy products and services are delivered to meet internal and external quality standards and regulatory compliance. You will work with internal and external stakeholders to monitor learner data, identify ways to enhance the learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial person responsible for training and assessment standards and compliance across IWFM Academy products.
Key Responsibilities
* Maintain and embed quality standards across IWFM Academy products and services
* Implement the quality management plan to ensure efficient delivery and regulatory compliance
* Manage external relationships with Awarding Organisations
* Conduct quality assurance audits and visits
* Manage relationships with Tutors, Assessors, and IQAs
* Drive standardisation and CPD
* Update policies and procedures in line with regulations
* Approve Trainers, Tutors, and Assessors
* Create and implement quality assurance processes for training delivery
* Coordinate transition of new products and business-as-usual activities
* Lead the Tailored Course Approval service
* Develop reports to monitor learner progress
* Implement initiatives to improve learner completion rates
* Maintain CPD to incorporate latest learning and regulatory developments
* Align with IWFM values and behaviours
Technical Skills
* Knowledge of training standards and regulatory requirements
* Understanding of adult learning principles and methodologies
* Knowledge of Awarding Organisation processes
* Understanding of assessment standards
Behavioural Skills
* Focus on providing excellent learner experiences
* Self-motivated, independent, and resilient under pressure
* Innovative, creative, and contributive
* Energetic, confident, and inspiring
* Responsible and proactive
* Flexible and responsive
* Effective communicator, calm under pressure
* Supportive with strong personal values aligned with IWFM
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