At Village, we know how to create unforgettable golf experiences - and we’re looking for a driven, organised and commercially focused Golf Sales Executive to join the team at Herons Reach. In this role, you’ll be a key part of a small but high-performing Golf team, helping to secure and grow key revenue streams while delivering an outstanding end-to-end golf journey. From residential golf breaks and corporate golf days to society and charity events, you’ll play a vital part in promoting and coordinating the full golf offering.
This is a permanent, sales-focused role where your confidence, attention to detail and proactive approach will help drive performance and ensure every golfer and client receives a first-class experience.
You’ll achieve this by:
* Responding to all golf enquiries in a timely, confident and professional manner, with comprehensive knowledge of the course, facilities and full golf offering.
* Recording accurate and detailed guest requirements and bookings in line with company and hotel procedures.
* Proactively driving revenue through residential golf breaks, corporate golf days, society days and charity events.
* Booking and conducting professional client showrounds, maximising every opportunity to upsell.
* Carrying out proactive telesales activity, including follow-up calls to new, past and potential clients to drive repeat bookings and conversion.
* Completing pre-arrival calls and rebook calls for past golf breaks to maximise retention and repeat business.
* Maintaining accurate sales records and reporting on weekly and monthly sales activity, feedback and conversions.
* Supporting the Director of Golf with guest queries, complaints and membership administration when required.
Please note: This overview highlights the key aspects of the role and is not exhaustive. A full job description will be shared upon receipt of a job offer.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth (and more opening soon), we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits* such as…
* - Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
* - Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
* - Friends and Family discounted stays from £49 including breakfast
* - 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
* - 30% discount on and off shift in our Village Hotel Starbucks stores
* - Excellent training and development including our Rising Stars and Talent Academy programmes
* - A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
* - Discounts and cashback offers on many High Street Brands and Supermarkets.
* - A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
* - Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
* - Financial wellbeing support and salary drawdown via Wagestream
* - Access to our Employee Assistance Programme, offering support and counselling
* - Flexible working hours
* - A fun, supportive and inclusive work environment with regular team events
* - Excellent Reward and Recognition Incentive schemes
* - Anniversary rewards for key milestones of service
* - Electric car salary sacrifice scheme
* - Have your birthday off guaranteed
* - Discounted Health Cash plan and Sick pay Insurance.
* - A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
* - Enhanced maternity and paternity benefits and pay
* - Company Pension scheme
* - Life Insurance
*T&C’s apply based on your contract
What we need from you:
* A minimum of three years’ proven sales experience, with a strong track record of achieving targets and driving revenue growth.
*
A solid understanding of the golf industry, including formats of play, event structures, and the overall golfer journey.
*
Confident knowledge and correct use of golf terminology, enabling you to communicate professionally and credibly with members, societies and corporate clients.
*
A proactive, commercially focused mindset with the ability to build relationships, identify upsell opportunities, and convert enquiries into repeat business.