Reporting to the relevant Director, the post holder will be responsible for managing the work, staff and performance within the Improvement, Engagement & Impact team, including leading on recruitment of new team members as needed. The Policy and Engagement Team works to ensure the development and effective implementation of learning from the broad range of NIPSO investigations. This includes both maladministration investigations and local government standards investigations linked to the Code of Conduct for local Councillors. Duties of the team include conducting research, policy analysis and the development of outcome and impact measurements. It also involves understanding case decisions and case thresholds and using these to improve standards across both the Councillor community and public bodies.
In addition to line managing the Policy & Engagement Officers (currently 3 posts), the post holder will support the Director to lead and develop a dynamic programme of wide external engagement. This includes public bodies, elected representatives, advocacy and support groups and other regulators and oversight bodies to understand issues with the delivery of public services, ensure the dissemination of learning from NIPSO investigations, improve service delivery and promote a culture of learning from complaints. The post holder will also lead on the delivery of a critical internal function with responsibility for a range of internal complaints related data collection and analysis including the production of annual statistical reports on Equality, Diversity & Inclusion, Deprivation Indices and Complainant Feedback.
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