Customer Service Manager
£40,000 - £45,000
Manufacturing / Engineering industry
Huddersfield based - on-siteClient Details
Page Group are pleased to be supporting an industry leading manufacturing business who provide products to customers across the UK and Internationally. This is a relatively new role focused on the creation and development of a new Customer Service function
Description
Provide clear leadership and guidance to the internal Customer Service function
Responsibility for Order Management, ensuring the accurately and timely input of customer orders
Provide UK & International customer with information on product availability, lead times, and pricing
Proactively update customers with any potential changes to their orders
Provide support to field sales and account managers around administration, customer support and on-boarding new customers
Work closely with production and logistics to manage the smooth and timely flow of customer orders, ensuring and changes or delays are managed accordingly
Review, improve and implement standard operating procedures across the department with a view on efficiency and customer satisfaction
Ensure CRM systems is best utilised to capture customer data
Take ownership of any escalated customer issuesProfile
Strong people management experience in a similar role or environment
Ability to build strong working relationships internally and externally
Experience implementing new process and procedures
Strong attention to detailJob Offer
This is an exciting role for a well established and developing manufacturing business based in Huddersfield
The role offers a salary of £40,000 - £45,000 depending on experience along with excellent company benefits
The role will be based full on site in Huddersfield