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Motorama is looking for a motivated and experienced Call Centre Team Leader to join our Customer Care team in a full-time, permanent capacity. This is a hands-on leadership role where you'll be coaching and supporting a team of inbound/outbound consultants, driving performance, improving processes, and ensuring the delivery of an exceptional customer experience.
You’ll work closely with the Customer Care Manager to coordinate the day-to-day operations of the Contact Centre, while playing a key role in leading, motivating and developing your team.
At Motorama, we offer more than just a job. We provide:
A competitive compensation package
A strong, supportive culture with values that drive everything we do
Ongoing training and career development opportunities
A large, growing company with an excellent reputation
Generous employee discounts on vehicles, servicing and parts
A professional, fun and people-first work environment
Key Responsibilities:
Lead, support and coach a team of Customer Care Consultants
Plan and assign daily workloads, campaigns and follow-ups
Assist the Customer Care Manager in achieving performance and customer targets
Resolve escalated issues and support your team through challenges
Collaborate with managers across departments to enhance service outcomes
Provide feedback, support development and drive team engagement
Ensure accurate data entry, reporting and adherence to procedures
Deliver a can-do, cool, guest experience – every day, every time
We’re looking for someone who:
Has prior experience in customer service and leadership roles
Is confident in handling both inbound and outbound calls
Can lead by example, support their team, and step in to assist when needed
Communicates clearly and effectively across phone, email and in person
Is motivated, enthusiastic and solutions-focused
Thrives in a fast-paced environment and can calmly manage challenging calls
Can coordinate team workflows and drive individual and team performance
Builds strong working relationships across departments
About the company:
At Motorama, we believe our people are the key to our success. With strong values and a clear mission – "To provide our customers with a can do, cool, guest experience, every day, every time" – we foster a supportive and fun culture that rewards care, teamwork, and learning.
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Which of the following statements best describes your right to work in Australia?
The Motorama Group have been a Queensland icon for over 50 years.
The business came from humble beginnings in 1959 as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.
The group has expanded to become one of Queensland’s largest family owned automotive retailers, with multi-franchise dealerships across the southside of Brisbane.
Source: This is an extract from the company's own website.
About the Motorama Group
The Motorama Group have been a Queensland icon for over 50 years.
The business came from humble beginnings in 1959 as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.
The group has expanded to become one of Queensland’s largest family owned automotive retailers, with multi-franchise dealerships across the southside of Brisbane.
Source: This is an extract from the company's own website.
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