Responsibilities
* Guide customers through a seamless journey, from the initial welcome to negotiation and the handover of their purchased vehicle.
* Actively prospect for new customers via telephone, attend product launches and events, and maintain a comprehensive enquiry database.
* Maintain in-depth product knowledge and continuously enhance expertise through manufacturer-led training sessions.
* Recommend suitable add-on products that align with customer needs and preferences.
* Ensure the effective use of customer enquiry management systems for optimal tracking and follow-up.
* Deliver outstanding customer service that fosters loyalty and encourages referrals.
Skills & Qualifications
Don't worry about ticking off every single skill here—if you care about delivering great experiences as much as we do, we want to hear from you.
* Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships.
* Ability to deliver first-class customer service with energy and enthusiasm.
* A genuine interest in helping customers and contributing to the team's success.
* Strong organisational skills with the ability to meet deadlines, with excellent attention to detail.
* Exceptional listening and communication skills, focused on understanding customer needs.
* Must hold a valid UK driving licence.
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us—just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
* Respect
* Integrity
* Transparency
* Teamwork
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