EMEA Customer Quality Manager
Location:
Peterborough
JOB DESCRIPTION
stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc:
:
Quality Lead for all assigned customers across EMEA Flavour Solutions. Accountability for the management of the customer quality relationships : liaising and working with relevant internal and external stakeholders as required.
:
Represents the Quality and Regulatory function in customer:related meetings as appropriate both internally and externally (at various levels).
:
Drive excellence in technical partnership.
:
Development of the Customer Quality strategy for assigned customers in conjunction with cross:functional partners.
:
Prime accountability to ensure agreed customer quality strategic agenda and customer needs are delivered through McCormick sites, Quality and Regulatory function and/or cross:functional teams, leading or facilitating projects, influencing and driving change as appropriate to achieve results.
:
Amplify customer centricity:: Focus on communication, education and effective sharing of best practices and learnings across EMEA teams as appropriate to drive a shared commitment to customer quality, engagement, excellence and continuous improvement.
:
Accountable for the customer quality governance in EMEA : including processes and procedures for customer quality management, reporting routines/ scorecards, customer audit/ approval needs, regular reviews, technical support for other functions, and continuous improvement.
:
Incident management : supports local/regional/global incidents related to assigned customers, following both internal and customer processes. (Provides consultation and/or escalation as appropriate in addition to customer communication and management workstream).
:
Actively participates in commercialization, business critical/ growth projects, CCI, de:risking and continuous improvement activities.
CANDIDATE PROFILE
stylemargin:bottom:0.0cm;margin:top:0.0px:
:
Minimum Degree in Food Science/Food Technology (or equivalent)
:
Experience in food industry with Quality Assurance and Food Safety Systems expertise.
:
Leadership experience in the food industry in a Quality Management role.
:
Customer management experience (major industrial and/or retail customers).
:
Ability to communicate written and verbal complex information to multidisciplinary stakeholders
:
Experience of working with different cultures and levels of understanding.
:
Demonstrated, end to end project/ programme management experience
:
Aptitude for identifying, establishing, and maintaining relationships with key stakeholders.
:
Have demonstrated strengths in the following areas: Problem Solving; Data Analysis; Ability to manage multiple priorities; Self:managed excellence.
:
French language : nice to have
As an Equal Opportunities employer, McCormick is committed to a diverse workforce.