This is a fantastic opportunity to join a team focused on developing strong customer relationships, generating new business, and promoting our products with confidence and professionalism., You'll gain hands-on experience working directly with customers, learning how to understand their needs, present solutions, and deliver an outstanding customer experience from first contact through to closing a sale. You'll be involved in the full end-to-end sales process, from researching prospective customers and preparing sales plans, to engaging in conversations, identifying opportunities, and helping shape proposals. This role is perfect for someone who enjoys communicating with people, building relationships, and working in a fast-paced, target-driven environment where no two days are the same. You'll spend your time both in the office and out meeting customers, combining practical, real-world experience with structured learning. You'll learn how to understand market trends, analyse customer motivations, and explain the features and benefits of our products or services clearly and confidently. As your skills develop, you'll take on more responsibility, managing accounts, contributing to sales strategies, and helping deliver our commercial goals. Throughout the Apprenticeship, you'll gain real industry experience, a recognised professional qualification pathway, and the skills needed to build a long-term career.,
* Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation's strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
* Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer's social preferences.
* Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer's needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
* Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
* Negotiate: Research the customer's likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation's needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
* Closing Sales: Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers' purchase agreement.
* Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
* Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
* Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross‑functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
* Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer's satisfaction.
* Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation's policies, procedures and digital CRM systems.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know., Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
Other requirements You are someone who enjoys engaging with people and communicating clearly, whether face‑to‑face, on the phone, or over digital platforms. You are naturally curious, proactive, and confident asking questions to understand what customers really need and how you can help. You are motivated by achieving goals, solving problems, and presenting solutions, and you are comfortable working in a target‑driven environment where persistence and positivity are key. You're adaptable, resilient, and able to stay calm and professional. Most importantly, you are motivated, eager to learn and ready to build a long term career.
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