Benefits Manager - Birmingham About the job
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Are you able to build great relationships with key business and project partners? Do you have Benefits Management and Programme & Project Management experience? Can you utilise benefits management approaches to shape programme & project outputs & outcomes alongside enhanced operational delivery, tracking and reporting benefits achievability and realisation through the project lifecycle?
If the answer to all of these is Yes, then read on as we are currently looking to recruit an enthusiastic and pro-active Benefits Manager to work at a portfolio level and support the growing demand for our teams services.
The benefits team, part of the Customer Compliance Group (CCG) Transformation Directorate (TD) Enterprise Portfolio Office (EPO), drives benefits-focused transformational change across CCG, with a vision to be recognised and delivering best practice transformational change.
As a widely respected Directorate within the Customer Compliance Group (CCG) it\\\'s an exciting time to join us as we continue to grow and evolve to define and deliver the ambitions of the CCG Transformation Roadmap that will shape the business group and HMRC over the coming years.
You will be providing high-quality Benefits Management support across the portfolio of change transforming CCG, including working with specific programmes and projects.
Planning, coordinating and actioning benefits management activity across the team needed to engage with key stakeholders to identify, quantify and establish ownership for beneficial changes in operational delivery. Developing and maintaining key programme / project and portfolio level benefits management artifacts and ensuring they are produced to agreed standards. Providing input to and content for business cases.
Working in a fast paced environment at portfolio, programme and project levels, you will be able to deliver effectively under pressure by planning and managing multiple, competing priorities, often to challenging deadlines. You will identify and analyse technical data, from which you will draw trends and conclusion, allowing you to support requirements prioritisation, assure benefits achievability and communicate benefits and performance improvement opportunities to stakeholders.
Deliver regular and ad hoc progress reports for the Transformation Hub (portfolio dashboard) and escalate any benefits-related issues and opportunities to the appropriate portfolio governance body.
• Drive continuous improvement of benefits data and reporting across the portfolio
• Develop and maintain a benefits management framework for CCG that includes standards aligned with those of HRMC and industry best practiced.
• Via stage gate and stand-alone assurance processes, review the effectiveness of benefits management practices at programme and project level.
• Support specific projects to plan, develop and produce the benefits artifacts (maps, baselines, profiles, realisation plans) to agreed timelines and standards, identifying and quantifying benefits aligned to delivery requirements, gaining benefits owner sign off, define process flows and controls, establish responsibilities & accountabilities, measurement, reporting and evaluation strategies.
• Build benefit management maturity, knowledge, application, capability and practice within senior stakeholder groups, programme boards, project, change and the benefits teams, through training and awareness-building sessions.
• Develop and maintain a lessons learned repository as part of a body of knowledge repository that supports those within the team and projects to deliver their benefits management responsibilities.
• Co-ordinate and where appropriate draft benefits management content for business cases, ensuring all relevant factors are included, in line with organisational requirements.
• Maintain and drive delivery of a workload plan for the benefits management team.
• Provide expert advice and support to the benefits management, including line management for the benefits support team.
Working in a Benefits Management environment with relevant qualifications (APMG Managing Benefits)
• Reviewing complex data, identifying issues, spotting trends or risks, and determining appropriate solutions.
• Working in either a Portfolio Management or Programme & Project Management environment.
Experience of working in programme or project management environments with relevant qualifications (Managing Successful Programmes / PRINCE 2 or APM Project Management Qualification)
• Experience of developing, reviewing & assuring programme and project business cases (Better Business Cases Qualification)
• Exposure to Change Management approaches
• Experience of developing and delivering training material & courses
• Experience of presenting complex data and concepts using spoken or written communication skills
Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues\\\' Alpha pension equal to at least 28.Family friendly policies.
To find out more about HMRC benefits and find out what it\\\'s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Using the STAR process (Situation, Task, Action, Result) will help achieve a structured document.
Interviews will take place via video link. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we\\\'ll let you know via your Civil Service Jobs account.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We want to make sure no one is put at a disadvantage during our recruitment process. Contact the UBS Recruitment Team via as soon as possible before the closing date to discuss your needs.
Complete the \\\"Assistance required\\\" section in the \\\"Additional requirements\\\" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\\\'re deaf, a Language Service Professional.
Important information for existing HMRC contractual homeworkers
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Current Civil Servants (all contract types) will need to ensure that they are still employed as a Civil Servant on or beyond the start date for the post. If their contract ends (for example due to the end of Fixed Term Appointment contract or resignation) at any point during the application process for the advertised role, they will no longer be eligible and may be withdrawn.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\\\'s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).