Senior Customer Service Manager
£48,000 - £55,000
Wakefield based
B2B prodiuct supplier
Order management focusedClient Details
Page Group are delighted to be working with an industry leading B2B products led business on the appointment of a new Senior Customer Service Manager at their Wakefield offices. The role will own all customer service and order management activities across the business
Description
Lead the Customer Service & Order Management teams to deliver world class service to B2B Customer
Customer Service - Responsible for after-sales, enquiries, and account management
Order Management - order processing, arranging distribution, liaising with production to manage timescales
Implement new process and procedures that lead to a better customer experience, improve efficiency, reduce lead times and costs
Work closely with other business areas that impact the customer journey including supply chain, production, sales and logistics
Ensure forecast is accurate with customer demand
Implement a new escalations process
Work on SAP ERP Systems
Provide and delvier reports to directors focused on customer customer, and order management
Provide support to field sales function
Work with 3rd party carriers to ensure smooth delivery of customer order in line with contractual agreementsProfile
Leadership of a Customer Service function previously
Experience working in an order management environment
Exceptional people leader
ERP experience (ideally SAP)Job Offer
Senior Customer Service Manager
£48,000 - £55,000
Generous benefits (disclosed on application)
Wakefield based