Do you enjoy creating energy and excitement around a product and turning visitors into loyal customers? As a Sales Executive, you will be highly skilled at discovering customer needs and matching those with the right product. You’ll likely be someone who has previously worked in a similar role, as an automotive sales executive or retail executive, demonstrating your ability to deliver great customer experiences. You’ll get a buzz from personal interaction, listening and adapting, and guiding the customer towards the best choice for them. You’ll be ready to apply your in-depth product knowledge to build the closest possible match between product and customer. As a Sales Executive with Lexus Swindon you’ll be proud to represent Lexus, and you’ll get great satisfaction from turning showroom visitors into loyal customers.
We are all Brand Ambassadors and live and breathe the Lexus brand values and are by nature passionate about the products and services that we offer.
Joining us as a Sales Executive offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry’s best talent. Toyota Global are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner!
Does this sound like you?
· Highly skilled at discovering customers’ needs and following through with exciting solutions
· A record of working within the automotive industry in a similar position
· Enjoy working in a high-pressured environment, with a record of achieving challenging targets
· Always curious with a willingness to learn and develop and stay on top of innovative products and complex technical information
· Strong people and communication skills with the ability to quickly build rapport with our customers
· Ability to take initiative and ownership of issues; with a can-do attitude
· Ability to work independently as well as part of a team, offering help and support to others
Highlights of what you will do in your Job
· Listen and talk to customers, to uncover their needs and build trust and rapport
· Be curious to learn and become ‘fluent’ in Lexus’s products and services in order to use knowledge appropriately in your sales conversations
· Match customer to product and maximise opportunities through features and add-ons to suit
· Guide customers, advise them and adapt to their approach and buying strategy whilst demonstrating the most suitable options
· Encourage customers to experience the product through test drive
· Ensure customer issues are resolved along the customer journey
· Maximise opportunities for sales leads via multiple channels, following up calls, responding to enquiries, walk-in customers and online queries
· Results-focused, strive for outstanding performance and a focus on solutions
· Willingly learn and show an openness to change, new processes and new ideas in order to credibly respond to customers and qualify their expectations
· Collaborate with colleagues across the business, providing a seamless service and ensuring opportunities for sales by relevant departments are followed up by appropriate experts e.g. Fleet sales
Represent the Lexus brand and values, proudly serving as an ambassador for its network
Personal Skills
· Strong communication skills – easily builds up relationships internally and with customers, pleasant and demonstrates humility
· Strong interest in automotive and agility to learn about new products
· Results-focused
· Strong people skills - approachable, a good listener and empathetic to customer needs
· Extremely organised with great attention to detail
· Customer and service-oriented, in a busy high-pressure environment
· Analytical and quick thinking
Essential job criteria
· Location of Centre
· A full UK driving licence.
· Eligibility to work in the UK
· Flexible to work hours required to carry out the role effectively and travel (to the training sessio ns)
· This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication
Experience and Qualifications
· Good level of general education - at least GCSE English and Maths and ideally A Levels or equivalent qualification
· Good IT skills, (MS Word, PowerPoint and Excel) and social media skills
· Previous work experience within an automotive sales environment
· Interests that support your work life balance
Renumeration and Benefits
· Team bonus giving OTE £
· Contributory Pension/life assurance scheme
· Birthday off
· Training and on-going development with the Award Winning Toyota & Lexus Academy
· Company vehicle
· Opportunity for career progression
Plus other excellent benefits/incentives as expected of a large organisation
Brand
Lexus