Customer Service Manager - Aerospace Industry
Working hours: Mon-Fri, 40 hrs/week
Reports to: Group Head of Trade Compliance & QHSE
This is a fantastic opportunity for an experienced Customer Service Manager to join a leading organisation in the aerospace sector. You'll lead and evolve the customer service function to deliver a best-in-class experience for global clients. This role is ideal for someone who's hands-on, strategic, and passionate about service excellence.
Key Responsibilities:
* Lead, mentor, and develop customer-facing teams to exceed performance goals.
* Drive and implement customer service policies, procedures, and KPIs.
* Handle escalated customer issues and drive resolution.
* Monitor performance through metrics (e.g. satisfaction scores, resolution times).
* Design and deliver training and coaching across customer service and management teams.
* Collaborate cross-functionally with sales, operations, and logistics to ensure a seamless customer journey.
* Gather and use customer feedback to drive continuous improvement.
* Present insights and performance data to senior leadership.
What We're Looking For:
1. Proven track record in leading custo...