Responsibilities
* Lead and empower colleagues to always put the customer first and deliver outstanding customer service
* Listen and respond to our customers' feedback and react accordingly
* Ensure market‑leading availability across the store
* Work with the other managers in store to lead a supportive and performance‑driven department
* Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
* Deliver training to ensure the team has the capability and confidence to deliver their role
* Enable colleagues to work with confidence across various departments
* Identify and develop talent within the department
* Build effective relationships with other operating departments
* Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
* Take a leadership role within the store
* Actively listen to and respond effectively to customers and colleagues
Qualifications
* Experience of managing a team in a fast paced environment
* Great communicator who can share knowledge, experience and best practices
* Ability to build and maintain relationships with key stakeholders across all areas while remaining flexible
* Adaptable to change, whilst being able to challenge effectively
Benefits
* Competitive salary
* Excellent training, support and continued development
* Generous bonus
* Attractive pension scheme
* Private healthcare
* Colleague discount that can be shared with friends and family
* Family‑friendly policies, including 26 weeks maternity and adoption leave, neonatal and fertility leave
Equal Opportunity
We are an equal opportunities employer and welcome applications from all sections of the community.
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