About Us
UK Custom Covers is a leading provider of high-quality automotive protection products. With a reputation for excellence and innovation, we're committed to delivering exceptional customer service while driving growth through new business development. We're now looking for a proactive, customer-focused, and sales-driven Customer Sales Executive to join our growing team.
The Role
As a Customer Sales Executive, you'll be the first point of contact for our customers, delivering a professional and friendly experience at every stage of the journey. Alongside handling enquiries, processing orders, and resolving issues, you'll play a key role in generating revenue by upselling, cross-selling, and securing new B2B customers.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and has a strong interest in both sales and service.
Key Responsibilities
· Respond promptly to customer enquiries across phone, email, and online platforms.
· Process orders accurately and ensure timely dispatch.
· Resolve delivery and product issues efficiently, coordinating with internal teams.
· Identify opportunities to upsell and cross-sell products, maximising customer value.
· Secure new B2B customers and develop key market opportunities.
· Maintain accurate customer records and communications.
· Build lasting relationships with customers, ensuring satisfaction and retention.
· Handle complaints with professionalism and care, escalating where necessary.
· Keep product knowledge up to date to provide accurate advice.
· Collaborate with colleagues across sales, warehouse, and management teams.
· Contribute ideas to improve processes and customer experience.
What We're Looking For
· Previous experience in customer service and/or sales.
· Excellent verbal and written communication skills.
· Ability to manage multiple priorities in a fast-paced environment.
· A proactive, self-motivated approach with strong problem-solving skills.
· Confident in upselling, cross-selling, and developing new business opportunities.
· Good IT skills, including ERP systems and Microsoft Office.
· Professional, resilient, and adaptable in handling challenging situations.
Why Join Us?
· Competitive salary package.
· Opportunity to develop both sales and customer service skills.
· Be part of a supportive, collaborative, and ambitious team.
· Play a key role in driving business growth and shaping customer experience.
Work Remotely
* No
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
* Casual dress
* Company pension
* On-site parking
Work Location: In person