Customer Service Manager – Windows & Doors Job Title: Customer Service Manager – Windows & Doors Job reference Number: (phone number removed) Industry Sector: Customer Service, Customer Service Manager, Customer Care, Customer Care Manager Contact Centre, Aluminium Windows, Aluminium Doors, Entrance Doors, Facades, Steel Windows, Windows & Doors, Architectural Windows, Architectural Facades, Steel Doors, Sliding Doors, Window Systems, Doors, PVCu, uPVC, PVCue, Window Trims, Fenestration, Window Profiles, Window and Door Fabricators, Manufacturer, Manufacturing Location: Stoke-on-Trent Remuneration: £38,000 - £43,000 Schedule: 40hr working week (07:30 – 16:00 or 08:00 – 16:30 Monday – Friday) Benefits: Pension, health cash plan, 1x death in service, 22 days annual leave The role of the Customer Service Manager – Windows & Doors will involve: * Customer Service Manager position dealing with a high end manufactured window and door systems * Manage the customer service and order processing teams with circa 3 direct reports * Offer leadership and actively engage in the development of your team to increase performance, efficiency and succession planning * Oversee all service functions and encourage consistent and effective communication throughout the team * Implement effective methods and strategies to enhance performance, productivity, and profitability across various departments * Assess and manage any service escalations as required The ideal applicant will be a Customer Service Manager – Windows & Doors with: * Must have extensive experience within a Customer Service Manager position within a manufacturing environment * Sound understanding of order processing * Must have strong people management skills * Outstanding communication skills across all levels * Proficient in data analysis and project management * Ideally will have experience working for a manufacturer * Must be a people person able to maintain relationships, motivate staff and communicate effectively Mitchell Maguire is a specialist construction recruitment consultancy, dealing exclusively with construction jobs, construction vacancies and specification positions within: Customer Service, Customer Service Manager, Contact Centre, Aluminium Windows, Aluminium Doors, Entrance Doors, Facades, Steel Windows, Windows & Doors, Architectural Windows, Architectural Facades, Steel Doors, Sliding Doors, Window Systems, Doors, PVCu, uPVC, PVCue, Window Trims, Fenestration, Window Profiles, Window and Door Fabricators, Manufacturer, Manufacturing