Customer Service Manager – Financial Services Sector We’re looking for a people-first leader to help shape the future of customer service delivery for our client's Key Accounts team. This is a fantastic opportunity for someone with strong leadership experience, ideally within Financial Services or another fast-paced, customer-focused sector, who thrives on developing others and driving service excellence at scale. You’ll be joining an established, high-performing team of approximately 25, working alongside another Customer Service Manager and reporting into the Head of Key Accounts. As the business continues to grow, your role will be instrumental in shaping the service model, coaching the team, and building scalable solutions to ensure our clients receive a consistently outstanding experience. What you’ll be doing: * Leading, motivating and developing a customer service team to deliver high-quality support across key account clients. * Building strong internal and external relationships, and acting as a key point of contact on service performance. * Overseeing team capacity and case volumes, ensuring workloads are balanced and service levels are consistently met. * Conducting regular one-to-ones, coaching conversations and performance reviews to support individual and team growth. * Playing an active role in recruitment, onboarding and the ongoing development of team membe...