Your newpany
Aorganisation is recruiting for a Clerical Officer based in Belfast.
Your new role
As a Clerical Officer, you will provide essential administrative and customer service support within a ticketing and pass administration environment. This is a full-time, fixed-term contract (6 months), working 36 hours per week in a fast-paced office-based setting.Your responsibilities will include:
1. Responding to internal and external queries relating to associated products
2. Accurately updating and maintaining customer records across multiple database systems
3. Managing sensitive personal and financial data in line with data protection and GDPR standards
4. Processing payments, reconciling daily ie and assisting with financial record-keeping
5. Supporting refund calculations and fare adjustments in accordance with policy guidelines
6. Assisting supervisors and managers with ad-hoc administrative tasks as required
This role requires strong attention to detail, a customer-focused mindset and the ability to manage multiple priorities to tight deadlines.
What you'll need to succeed
To be considered for this role, you will need:
7. At least 1 year’s experience working with databases or administrative systems
8. Previous experience in a customer service or office-based administrative role
9. 3 GCSEs (or equivalent) including English and Maths, or a minimum of 2 years’ relevant clerical experience
10. Strong IT skills, particularly in Microsoft Word and Excel
11. Excellent data entry skills with a high level of accuracy and numeracy
12. The ability to organise and prioritise your workload effectively
13. An understanding of confidentiality and data protection requirements
You will also demonstrate:
14. A friendly, professional and approachable manner
15. Strong analytical and problem-solving skills
16. The ability to work both independently and as part of a team
17. Flexibility to support additional hours, including occasional weekends, when required
What you'll get in return
18. £ per hour
19. Based in Belfast
20. Flexibility to support additional hours
21. 6 months fixed term contract