Project Administrator C/PA/B/1025
Fixed Term until June 2025 (Extension Subject to Funding)
Belfast
(Monday – Friday)
hours per week
£13.51 per hour
Purpose of Job
To work as part of a team of Administrators to process and deliver fuel support to households that have been identified to be in urgent need
What you'll be doing:
· Assist Referrers / Referring Organisations with submitting applications on behalf of households
· Assess applications against a clear set of eligibility criteria.
· Process agreed high volumes of applications each day
· Process and issue fuel support within agreed timelines.
· Communicate with referrers and applicants to resolve queries relating to applications received
· Share knowledge and experience with your colleagues.
· Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential.
· Provide excellent customer service when dealing with queries received by the applicants, internal and external referrers.
· Building good working relationships with suppliers and registered organisations
· Transfer data accurately and in keeping with GDPR protocols
· Triage applicants via telephone using a strategically set out question bank.
· Accurately updating the client's information to reflect the conversation and completing onward referrals based on the applicant's response.
Essential Criteria
· A minimum of 4 GCSE's or equivalent, including English Language and Maths
· Minimum of 2 years paid / unpaid in a processing / administrative role
· Experienced of customer interaction via telephone
· Good administrative presentation skills displaying accuracy and attention to detail
· Proven experience of communicating both orally and in writing
· Proven ability in the use of Microsoft package
Desirable Criteria
· Experience of processing high volumes of applications within a time limited period
Application packs are downloadable from
Please note, we reserve the right to close this role early.
Job Types: Full-time, Temporary
Contract length: 8 months
Pay: £13.51 per hour
Expected hours: 35 per week
Benefits:
* Company pension
* Sick pay
Work Location: In person