Quality Manager
Telford, Shropshire, UK – Full‑Time | Permanent
About Our Client
Our client is a global leader in the manufacture of sustainable aluminium packaging for the food industry, committed to innovation, quality and environmental responsibility.
Role Overview
The Quality Manager will have full responsibility for all aspects of the company’s quality systems, including BRC certification. They will ensure products meet external and internal requirements, legal compliance and customer expectations, while actively participating in day‑to‑day operations, problem‑solving and continuous improvement.
Key Responsibilities
* Maintenance and updating of all Quality Management systems.
* Planning, conducting and following up on internal audits ensuring compliance with all relevant departments.
* Management of customer complaints, including all relevant documentation.
* Leading and documenting cross‑functional root‑cause analysis and implementing corrective action (CAPA).
* Tracking and actioning rework, scrap and defects.
* Analysing and presenting data‑driven insights to senior leadership and peers.
* Management of internal and external non‑conformance.
* Identifying and leading initiatives to enhance customer satisfaction and compliance.
* Responsibility for quality induction training.
* Identify and report on key hygiene/quality risks and appropriate corrective action.
* Attend customer and supplier site meetings as required, which may involve international travel.
* Continuous improvements in relation to systems, policies and processes.
* Management, development and coaching of direct reports.
* Coaching employees in quality standards whilst promoting a quality culture across the business.
Qualifications & Experience
* Previous Quality and Hygiene experience within a managerial role (minimum 3 years).
* FMCG manufacturing experience.
* BRC audit proficiency.
* Process/SOP system design and implementation.
* QMS implementation.
* Root cause analysis and corrective action management.
Benefits
* 25 days annual leave plus 1 day for birthday.
* Employer pension contribution.
* Cash plan and discount benefit scheme.
* Annual bonus based on performance.
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