Customer Service Manager Bradford Days (Monday - Friday) £40,000 - £42,000 We are looking for a motivated Customer Service Manager to join a market leading food manufacturer in Bradford. Reporting directly to the Commercial Director you will be leading the day-to-day operation in the customer service department. With progressive training and development this company is always looking to enhance its employees and their skill sets, whilst additionally being supported by a welcoming team. The position will appeal to a strong manager looking for their next challenging role within in a secure and stable company. Role Description Lead and manage the customer service team, ensuring high standards of service delivery and team performance. Oversee the full customer service cycle, from order receipt and processing to delivery follow-up and issue resolution. Ensure accurate entry and processing of customer orders (email, phone, EDI), and monitor fulfilment in collaboration with production and logistics. Build and maintain strong relationships with key customers, acting as an escalation point for any service-related issues. Implement and monitor service KPIs, continuously improving response times, accuracy, and customer satisfaction. Collaborate with Sales, Operations, and Production to ensure customer needs are understood and met. Manage and update customer pricing, specifications, and order templates in internal systems. L...