Duty Manager
Job Number: HOT0C448
Work Locations
Hilton Glasgow Hotel, 1 William Street, Glasgow G3 8HT
Overview
A Duty Manager works closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long‑stay guests, and others are in the hotel lobby.
Benefits
* Annual Salary of £29,046
* Smart uniform provided and laundered
* Free and healthy meals during duty
* Grow your career through personal development programmes
* Opportunity to contribute to Corporate Responsibility programs
* Team member travel program with discounted hotel nights and 50% off food and beverages
* Team member referral program
* High‑street discounts via Perks at Work
* Holiday entitlement: 28 days including bank holidays (up to 33 days yearly)
* Discounted dental and health cover
* Free parking (availability dependent)
* Discounted taxi when public transport stops running
* Guest Experience Day after successful probation
* Modern and inclusive team member areas
Responsibilities
* Occupy the hotel lobby and other public areas, notably during busy times
* Engage guests in conversation and provide general assistance
* Manage, record and resolve promptly all guest complaints
* Meet and greet VIP guests and major corporate clients upon arrival
* Coordinate services and special facilities for long‑stay guests
* Understand all credit procedures and ensure they are applied fully
* Stay current with all hotel products, services, policies and emergency procedures
* Monitor guest satisfaction reports and implement actions to improve results
* Handle, record and follow through on management issues or emergencies that arise
* Conduct any health and safety procedures, including fire walks, food safety investigations, etc.
Qualifications
* Previous supervisory experience in front office within the hotel, leisure or retail sector
* Good knowledge of health and safety and security procedures
* Calm, efficient and able to work well under pressure
* Excellent leadership and communication skills
* Passion for delivering exceptional guest service
* Strong commercial acumen, including experience increasing profitability in a tight market sector
* Experience managing budgets, revenue proposals and forecasting in a similar‑sized property
Preferred
* Previous role as Duty Manager in a similar quality hotel
* Degree or diploma in Hotel Management or equivalent
* In‑depth knowledge of the hotel, leisure or service sector
* First Aid qualification
* Personal licence qualification
About Hilton
At Hilton, every job makes the stay. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job there’s an extraordinary person working to make each stay magical. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company.
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