A great opportunity for an experienced Customer Service Manager to join our client's close-knit team. The successful candidate will lead and inspire a small customer service team, ensuring clients receive outstanding support from initial enquiry through to aftersales care. You'll be instrumental in streamlining processes, introducing new tools, and creating a more efficient and engaging customer experience. Job Title: Customer Service Manager Location: Wokingham Salary: £30,000 - £35,000 per annum DOE Key Responsibilities: Lead, coach, and develop a team of Customer Service Advisors Support the Head of Sales in maintaining excellent standards of customer care Oversee the handling of enquiries, quotes, and orders to ensure accuracy and speed Drive process improvements and support digital transformation projects Hold regular one-to-ones and performance reviews to develop and motivate your team Collaborate with other departments to enhance communication and workflow Track key performance metrics, identifying trends and opportunities to improve Skills & Experience: Experienced in leading or supervising a customer service or sales team Proven experience with process improvement or digital transformation projects Comfortable using CRM and ERP systems with strong Excel and data handling skills Excellent communicator who can balance empathy with efficiency Analytical, organised, and solutions-focused with ...