NeoTimber Inbound Sales Executive
Are you a natural sales person and looking for a new challenge? Does working among an experienced sales and customer service team with an uncapped commission scheme interest you?
About NeoTimber
As a successful, fast-growing business we take customer service seriously and we are keen to grow the department to ensure we continually improve our efforts to better serve our customers. We are seeking a conscientious, considerate customer service advisor to join our growing sales support team. The role requires a candidate who is passionate about delivering a high level of service, while consistently applying a customer-centric and positive mindset.
About NeoTimber
A group of customer-centric problem-solvers, we are a family-run business that specialise in developing a portfolio of composite decking, cladding and fencing products to both B2B and B2C markets. We are investing heavily to ensure we stay at the forefront of our industry and we are seeking motivated salespeople to help us achieve this goal.
Responsibilities
* Respond to and follow-up sales leads/enquiries using appropriate methods in a timely manner.
* Establish, maintain and expand our customer base through converting direct/online enquiries.
* Deal with customers directly to resolve issues in an efficient and timely manner, delivering a first-class customer service experience.
* Build, establish and maintain relationships with both B2C and B2B clients.
* Liaise with both the sales team and logistics department to ensure order status updates are provided.
* Build relationships with clients to fully understand their needs.
* Monitor product, service, and delivery issues, and report these to the wider management team for review.
* Maintain and continually build a high standard of product knowledge at all times.
* General ad hoc daily duties/tasks.
Requirements
* Must have experience in the field of sales at an advisor/executive level.
* A confident and capable candidate who can build relationships with potential sales leads and nurture these relationships along the sales funnel. Ability to adopt a consistently positive, go-do attitude.
* An ability to approach customer complaints and issues with a high degree of empathy.
* High integrity with a driven and energetic attitude and desire to progress.
* Strong organisational skills.
* Enthusiastic and confident in verbal communication.
* Able to retain and relay product information successfully.
* A strong team player.
* Excellent problem-solving skills.
* Initiating and leading tasks and processes, taking responsibility and being accountable, where relevant.
If you are passionate about sales and eager to make an impact in a vibrant company, we invite you to apply today and join the NeoTimber family
Job Type: Full-time
Pay: £25,000.00-£27,500.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Experience:
* Sales: 1 year (required)
Work Location: In person