Job Title
Compliance and Quality Manager
Job Type
Full‑Time, Permanent
Location
Shipdham, Norfolk
Working Hours
Monday to Friday – 8:00 am to 6:00 pm, with an unpaid half‑hour lunch break.
Salary
A£45,000.00 to A£55,000.00 per annum, dependent on experience and skills.
Benefits
* Pension Scheme
* Death in Service
* Company Vehicle
* Company Mobile Phone
* Enhanced annual leave based on service (first increase of one day after 2 years)
About the Company
Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide. Falcon Power Generation operates 400 generators nationwide and Falcon Freight runs a fleet of 37 HGV vehicles supporting both articulated and rigid HIAB cranes.
The Role
The Compliance and Quality Manager will work collaboratively across the Group, taking ownership of depot and field‑based compliance and quality assurance activities. The role involves ensuring that equipment leaving the depots and operating at customer sites meets company standards, manufacturer requirements, and industry best practice.
This hands‑on role requires visibility across multiple locations and drives high standards of compliance, safety, and quality throughout the operation.
Key Areas of Responsibility
* Depot compliance and pre‑dispatch assurance
* Inspection, audit, and quality control
* Safety communication and workforce engagement
* Quality systems and reporting
* Continuous improvement, standards development, and training
What We're Looking For
Essential Experience & Qualifications
* Proven experience in a compliance, quality assurance, or audit‑focused role, ideally within a depot, engineering, or field‑based environment
* Strong knowledge of compliance, inspection processes, and pre‑dispatch checks
* Experience conducting internal audits, inspections, and quality control activities
* Working knowledge of quality management systems (e.g. ISO 9001) and continuous improvement practices
* Solid understanding of health & safety regulations and workforce engagement in operational environments
* Experience developing and maintaining compliance documentation, reports, and performance records
* Ability to influence and engage operational teams, driving a culture of quality and compliance
* Full UK driving licence (required for travel between depots and customer sites)
Desirable Experience and Qualifications
* ISO 9001 Internal or Lead Auditor qualification
* Membership of a professional body such as the Chartered Quality Institute (CQI)
* Experience working with manufacturer standards and industry best practice frameworks
* Knowledge of risk management principles
* Experience delivering training and coaching to operational or field‑based teams
* Background in sectors such as plant hire, construction or engineering
Key Skills & Personal Attributes
* Excellent communication skills and the ability to deliver customer service on projects
* Capacity to work independently and as part of a team with a supportive, collaborative approach
* Strong time‑management, attention to detail and ability to work under pressure
* Commitment to safety and adherence to company procedures
* Positive attitude, good time‑keeping, and a desire to learn and develop
* Strong problem‑solving abilities and a hands‑on approach to tasks
* Strong work ethic and a can‑do attitude
If you have the experience and ambition to match, we'd love to hear from you.
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