Are you an inspiring leader who is passionate about delivering exceptional customer experience and driving service excellence across international regions? Would you enjoy working in a fast-paced, commercially focused environment where you can influence change and shape strategy?
We are delighted to be supporting a globally recognised, market-leading organisation in the search for a Customer Service Manager to lead, motivate and develop a high-performing customer service function covering the UK, Ireland, Middle East and Africa (UKIMEA) region. Based at their impressive Birmingham offices, you will play a key role in championing service standards, enhancing operational processes and building strong internal and external relationships.
As Customer Service Manager, you will:
1. Lead and develop a regional customer service team of approximately 11 direct reports
2. Act as a trusted business partner to senior commercial stakeholders
3. Drive a culture of excellence across customer service operations
4. Oversee regional escalations, ensuring timely and effective resolution
5. Analyse service performance and provide KPI insights to regional sales teams
6. Champion process improvement and systems enhancement
7. Collaborate with cross-functional teams including supply chain, logistics, finance and sales
8. Provide operational oversight of order management, CRM processes and reporting
9. Lea...