Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
1. Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
2. HR in Hospitality Awards 2025:
🏆 Excellence in Employee Experience
🏆 HR Team of the Year
🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
3. Institute of Hospitality Awards 2025
🏆 Talent Development Team of the Year
Job Description
Job Title: Groups Sales Executive
Department: Sales & Marketing
Inspired and Supported by: Director of Sales
Your purpose will be: The Savoy, a Fairmont Managed Hotel, is seeking a proactive and drivenGroups Sales Executive to support the development of business primarily within the Groups market and secondarily within the Entertainment segment.
This role is responsible for generating new business opportunities, nurturing key client relationships, and supporting the Director of Sales in executing strategic sales initiatives. The ideal candidate will be highly organised, commercially minded, and passionate about luxury hospitality and exceptional client service.
You will be accountable for:
4. Provide sales support and coordination across the Groups and Entertainment segments
5. Contribute to the proactive development of new and existing business opportunities
6. Build and maintain strong relationships with corporate clients, third-party agencies, event planners, and entertainment partners
Your key responsibilities & contribution will be:
7. Support the growth of Groups and Entertainment accounts, identifying opportunities to maximise revenue and market share
8. Assist the Director of Sales in managing key Entertainment accounts and driving related sales initiatives
9. Support the Groups & Events Senior Sales Manager in the coordination and development of Groups accounts and sales activities
10. Collaborate with the Reactive Groups & Events team to support overall strategy and converting enquiries
11. Coordinate and organise sales activities, including client meetings, site inspections, and hotel show rounds
12. Conduct market research to identify new business opportunities within Groups and Entertainment sectors
13. Plan and execute entertainment-related group bookings, including press junkets, press events, and group stays
14. Manage client follow-ups (online and offline) to strengthen relationships and drive conversions
15. Support the planning and delivery of sales missions, networking events, and trade shows
16. Assist with client entertainment and relationship-building initiatives
17. Maintain accurate account profiles and track sales activity using Delphi/Salesforce
18. Prepare sales presentations, proposals, and weekly activity reports.
19. Assist in the preparation of monthly sales reports and performance analysis
20. Work collaboratively with Events, Reservations, Revenue, and Marketing teams to ensure seamless service delivery
21. Stay informed on market trends and emerging opportunities within the Groups and Entertainment sectors
Qualifications
22. 1–3 years’ experience in hospitality sales, events, or a similar client-facing role
23. Strong communication, interpersonal, and negotiation skills
24. Excellent organisational and administrative abilities, with the capacity to manage multiple priorities
25. High level of IT proficiency (Excel, Word, PowerPoint); experience with Delphi or Salesforce is advantageous
26. Strong interpersonal skills, a positive and proactive attitude, and a passion for luxury hospitality and delivering exceptional client experiences
27. Ability to manage multiple enquiries and deadlines in a fast-paced environment
28. Experience within Proactive Sales or luxury hospitality is desirable, along with an understanding of the London Groups or entertainment market
29. Additional languages, particularly a second European language, and experience working with agencies, event planners or production companies would be advantageous
Additional Information
What’s in it for you?
30. Competitive salary and sales incentive
31. Life insurance and pension
32. 31 days of holiday (including public holidays)
33. Exclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890
34. Free stay for two at The Savoy after successful probation
35. Colleague restaurant, gym, interfaith prayer room and wellness room
36. Laundry services
37. Cashback for wellbeing/healthcare expenses; HSF & Perkbox
38. Employee assistance program
39. Virgin Active and The Gym Group membership discounts
40. Cycle-to-work scheme
41. Season ticket loan for commuting
42. Annual optician reimbursements of £100
43. Local discounts for F&B and retail