ILPRA Systems UK Ltd, part of the Ilpra Group – a company listed on the Italian Stock Exchange and a leader in food, medical and cosmetic packaging – is seeking, for its Swindon (Wiltshire) site, a Customer Service Junior.
This position will support the Customer Service Manager in technical assistance, installation, maintenance, and post‑sales activities related to ILPRA machines in the UK market.
Main responsibilities
* Supporting the management of customer requests (emergencies, breakdowns, installations, maintenance), working alongside the Customer Service Manager.
* Assisting in planning installations and collecting technical prerequisites at customer sites.
* Maintaining operational contact with ILPRA headquarters in Italy to request technical documentation and information.
* Gathering and organizing technical information received from customers and translating it into operational tasks for the UK engineering team.
* Providing basic first‑level technical support (mechanical/electrical), with internal training opportunities.
* Assisting in coordinating preventive maintenance activities and collecting data on recurring breakdowns.
* Supporting the spare parts department in identifying components and preparing communications for customers.
* Monitoring and updating the status of customer requests, open activities, and scheduled interventions.
Requirements
* Short experience (including internships/placements) in technical roles or customer service, preferably in an industrial environment.
* Interest and aptitude for mechanical and electrical topics.
* Good communication skills and a strong team‑oriented attitude.
* Willingness to work in an international environment and interact with the parent company.
* Good organizational skills and eagerness to learn quickly.
* Strong customer orientation, accuracy, and problem‑solving mindset.
What we offer
* Entry into a solid and structured organization, part of a continuously growing group.
* Technical training on the job, working with advanced technologies in the packaging sector.
* A dynamic and hands‑on role, with concrete opportunities for professional growth towards more autonomous positions.
* Continuous interaction with technical specialists, international teams, and the Italian headquarters.
This job posting is open to candidates of all genders (Italian Law D. Lgs. 198/2006).