Health Club Manager
Job Number: HOT0C2DO
Work Locations
Hilton London Wembley Lakeside Way Wembley HA9 0BU
Overview
A Health Club Manager is responsible for managing operations of the health club to deliver an excellent Guest and Member experience while achieving the club's annual budget and driving their team to meet and exceed revenue targets.
Benefits
* Salary: £31,500 a year (39 hours a week)
* Smart uniform provided and laundered
* Free and healthy meals when on duty
* Personal development programmes and career growth opportunities
* Corporate responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
* Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
* Guest Experience Day: 1 night stay with breakfast per year
* Team Member Referral Program and high‑street discounts via Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Modern and inclusive team member areas
Responsibilities
* Manage operations of the health club.
* Manage team members to ensure high motivation, provision of high quality service and ongoing development.
* Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness‑based schemes.
* Achieve the health club's annual budget and be accountable for maintaining and operating within financial targets as well as net movement.
* Manage customer feedback effectively to ensure continuous service and programme improvement.
* Instill brand values and standards to maintain quality on a daily basis.
* Liaise with other hotel departments.
* Ensure customers and guests receive friendly and consistent personalised service from all team members.
* Recruit, manage, train and develop the team.
* Respond to audits to ensure continual improvement is achieved.
* Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed.
* Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests.
Qualifications
* Management and/or supervisory experience within the leisure sector.
* Ability to meet financial targets.
* Ability to work under pressure.
* Strong organisational skills.
* Excellent communication and interpersonal skills.
* Willingness to develop team members and self.
* Flexibility to respond to a range of different work situations.
* Ability to work on your own or in teams.
* Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs.
Preferred Qualifications
* Degree in a relevant area.
* Ability to close a sale.
* Relevant fitness and pool qualifications.
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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