Seeking an experienced Customer Service Manager with strong team leadership skills, impeccable ability to absorb detail, passion for delivering outstanding customer experience, looking to make a bigger impact.
Top reasons to join this Client:
* Starting Basic Salary to £70k per annum.
* + Company Bonus Scheme.
* Work from well-equipped offices in the Crawley Business District.
* Prestigious and well-established Designer, Manufacturer & Supplier of Interior Products.
* New role owing to continued company growth.
* Excellent career progression as the company continue to scale globally.
* Opportunity to impact this luxury brand, ensuring outstanding customer experience.
* Rewarding blend; hands on customer service & order management & team leadership.
* Collaborative team approach & fast paced company culture.
* 21 days holiday with an additional 2-4 days off every Christmas.
* On-site Gym, Pension, Monday to Friday 5 days on site, 7.30am-4.30pm.
Core responsibilities will typically include:
1. Training & leading a small team.
2. Hands on responsibility for all customer service, orders, admin & problem resolution.
3. Maintaining ticketing system in HubSpot.
4. Overall responsibility for success of team, implementation of new processes.
5. Managing and acting upon customer feedback and NPS, ensuring c...