My client based on the outskirts of Huntingdon are currently recruiting for an experienced and dynamic Customer Service Manager to lead and join their team on a full-time permanent basis. We need a passionate leader who is committed to delivering exceptional service, improving customer satisfaction, and fostering a culture of continuous improvement and customer-centricity. Must have experience in order to be consider. Own transport required due to location. Hours: Monday - Friday 9:00 - 17:30 Salary: £30-35,000 The Role: · Recruit, train, coach, and manage a high-performing customer service team. · Set clear performance goals, conduct regular performance reviews, and provide feedback. · Monitor and evaluate customer service interactions across phone and email · Develop and implement strategies to improve customer satisfaction and retention. · Handle escalated customer enquiries and resolve complex issues. · Analyse data to track key metrics (e.g., response time & resolution rate). · Develop and implement standard operating procedures and best practices. · Collaborate with other departments (sales, logistics, IT) to streamline customer service workflows. · Oversee the implementation and optimisation of customer service tools and systems · Stay updated with the latest customer service technologies and recommend improvements. · Solicit and analyse customer feedback to identify trends and opportunities. · Lead initiatives to improve processes, reduce errors, and elevate the customer experience. If you have the experience listed above please email your CV to or call 07896811228. INDHUN ADZN1_UKTJ