Job Title: Catering Manager
Location: Boundary Outlet, Colne
Hours: 40 hours a week working 5 days out of 7
About Us:
Boundary Outlet is more than a shopping destination – we offer customers the chance to relax and enjoy high-quality refreshments in our welcoming coffee shop. We're looking for a passionate and experienced Catering Manager to lead the team and ensure an exceptional dining experience for our 300 plus covers coffee shop.
Role Overview:
As the Catering Manager, you'll be responsible for the day-to-day operations of the coffee shop, leading the team of 50 staff to deliver outstanding customer service and high-quality food and beverages. You'll oversee staffing, stock management, and performance, ensuring the coffee shop runs smoothly and efficiently while meeting business targets.
Key Responsibilities:
Manage and motivate the coffee shop team, ensuring excellent customer service is delivered at all times.
Oversee staff rotas, recruitment, training, and performance management.
Monitor stock levels, place orders, and minimise waste to control costs.
Ensure compliance with food hygiene, health and safety, and company standards.
Handle customer feedback and address any issues promptly and professionally.
Drive sales and profitability by promoting menu items and upselling.
Maintain cleanliness and presentation standards across the coffee shop.
What We're Looking For:
Proven experience in a managerial role within a café, coffee shop, or similar environment.
Strong leadership and team-building skills.
Excellent customer service and communication abilities.
Ability to manage budgets, stock, and staffing effectively.
Knowledge of food hygiene and health and safety regulations.
A proactive and problem-solving mindset with attention to detail.
The Perks:
Company Pension Scheme
Employee Assistance Programme
Long Service Awards
Store Discount
Free Parking
Social working hours (aligned to Retail Store opening times)
Subsidisied Meals
Learning & Development Training