You will be working in a fast-paced environment, providing excellent customer service via phone and email ensuring all enquiries are dealt with in a prompt and professional manner.You will actively encourage and expand sales through contacting new and existing businesses. You will also be responsible for regular administrative and sales duties to help the business run as smoothly as possible. Your focus will be mainly in the Italian sales territory but also other parts of the UK and Europe. Responsibilities: Sales Liaising with customers via phone and face to face. Quotes Processing Customer orders Product research and identification Customer queries and problem solving Sales analysis if required Customer upselling Development of the UK market Administrative Invoicing Scan, photocopy and file appropriate documents as needed Manage and book courier and freight forwarder requirements Receive calls within a timely professional manner, transferring to the appropriate person via telephone and email Resolve courier and freight forwarder issues and raise necessary claims Draft, format, and print relevant documents Responsible for accuracy of all paperwork and figure work Additional Attend training, workshops, and meetings when requested Attending trade shows Assist with any special assignments / projects as requested, ensuring confidentiality at all times. Experience and Skills Work Experience Sales experience in a busy, fast paced and dynamic environment Working in a team Experience of working with demanding timescales Knowledge and Skills Good level of numeracy / literacy. Must be able to communicate in Italian Customer and Sales experience Good IT skills and use of Microsoft suite of packages Good communication skills Accuracy and attention to detail Ability to self-manage and work on own initiative Experience of dealing with international suppliers Problem solving skills and the ability to work on a tactical and strategic level