From a Bradford market stall to the UK's fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK with almost 500 stores and an online home delivery service. Our business mainly focuses on food & grocery, and we uniquely source & process most of the fresh food we sell through our own manufacturing facilities.
We're recruiting for a high performing Customer Service Manager to help our business continue to grow and succeed.
Customers are always at the heart of everything we do, which is why we need the best, always leading by example and showcasing exceptional customer service. Reporting into the Store Manager, you will also:
1. Lead and empower colleagues to always put the customer first and deliver outstanding customer service
2. Listen and respond to customer feedback and react accordingly
3. Ensure market leading availability across the store
4. Work with other managers in store to lead a supportive and performance-driven department
5. Manage all people routines, including scheduling, absence, performance, and talent conversations
6. Deliver training to ensure team capability and confidence in their roles
7. Enable colleagues to work confidently across various departments
8. Identify and develop talent within the department
9. Build effective relationships with other operating departments
10. Lead colleagues to work with purpose, delivering outstanding performance against targets
11. Take a leadership role within the store
12. Plan resources thoroughly
About you
Whether you have previous experience in retail, hospitality, the service industry, or travel & tourism, if you have a passion for delivering exceptional customer service, we want to hear from you.
What do we need from you?
1. Experience managing a team in a fast-paced environment
2. Excellent communication skills to share knowledge and best practices
3. Ability to build and maintain relationships with key stakeholders and remain flexible
4. Adaptability to change and effective challenge
5. Active listening and effective response to customers and colleagues
About us
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience. With nearly 500 stores across the UK, our retail colleagues work as one team to offer food essentials, great service, and a lively shopping environment. We are the UK's 5th largest supermarket, providing good value and quality fresh food to over 11 million customers weekly. Our focus on freshness and in-store preparation makes us stand out.
At Morrisons, we believe in investing in our colleagues through industry-leading training programs. Many of our store managers started on the shop floor, understanding firsthand how to support colleagues and serve customers effectively.
Benefits
* 15% uncapped Morrisons discount for your household (in store and online)
* 10% discount for a designated friend/family member
* 33 days annual leave
* Annual bonus scheme
* Healthcare/Wellbeing benefits including Aviva Digital GP
* Enhanced pension contributions
* 4x life assurance through our pension scheme
* Enhanced maternity, paternity, and adoption schemes
* Perks with over 850 retailers via 'My Morri' discount platform
* Opportunity to purchase additional leave
* Subsidised staff canteen
* Free parking
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