1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
About The Role
At Wren, our
About The Role
At Wren, our Customer Service Manager / Customer Operations Manager is the driving force behind high-performing Customer Installations teams and exceptional service delivery. They manage our leaders to be the best version of themselves.
With a clear focus on coaching, accountability, and continuous improvement, they ensure our teams consistently deliver an award-winning customer experience.
Due to continued growth, we’re looking for an inspiring and commercially minded leader to support and develop our Team Managers and their teams.
If you thrive on building others up, driving performance, and embedding a culture of excellence, we want to hear from you!
What You’ll Be Doing:
* Coach and develop Team Managers to hit targets, lead with confidence, and get the best from their teams
* Champion service excellence by removing barriers, improving processes, and building strong cross-functional relationships
* Oversee team performance, using data to drive continuous improvement across service quality, productivity, and customer satisfaction
* Support and challenge your leaders, ensuring they take ownership of escalations, feedback, and development within their own teams
* Run regular performance reviews, set clear goals, and provide structured feedback and tailored training plans
* Maintain standards by ensuring adherence to all internal processes, policies, and legal requirements including DPA and Health & Safety
* Collaborate with peers and senior leaders to identify and implement improvements across the department
What Wren Offers:
* Life insurance after 2 years’ service
* Access to Benenden health and discount platform after 1 years of continuous service
* Personalised progression plan with clear career opportunities
* Individual training budget for personal development
* EE discount
* Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
* Eye Care Vouchers
* Refer a Friend Scheme
* Free onsite gym
About You
* Experience managing managers in a high-volume, fast-paced customer service or operational setting
* A people-first leader who can develop talent and hold others accountable
* Strong analytical and organisational skills – you understand what drives performance and how to improve it
* Confident working with CRM systems (Salesforce experience is a bonus) and able to interpret data to inform decisions
* Excellent computer literacy – comfortable navigating multiple systems, reporting tools, and communication platforms
* Calm, clear communicator who builds trust and delivers with impact
* Committed to continuous improvement and delivering service excellence through others
About The Company
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion + turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!
If you can match our passion to grow our business and exceed customer expectations by delivering world-class service, you’ll be rewarded by a company that recognises talent with exceptional earning potential and company-wide opportunities to progress.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Furniture and Home Furnishings Manufacturing
Referrals increase your chances of interviewing at Wren Kitchens by 2x
Sign in to set job alerts for “Customer Service Manager” roles.
North Frodingham, England, United Kingdom 1 week ago
Kingston Upon Hull, England, United Kingdom 1 week ago
Assistant Manager - Hull Holderness Rd - Part Time
Kingston Upon Hull, England, United Kingdom 18 hours ago
Kingston Upon Hull, England, United Kingdom 2 months ago
Kingston Upon Hull, England, United Kingdom 1 week ago
Kingston Upon Hull, England, United Kingdom 6 days ago
Kingston Upon Hull, England, United Kingdom 1 week ago
Kingston Upon Hull, England, United Kingdom 1 month ago
East Riding Of Yorkshire, England, United Kingdom 2 months ago
Kingston Upon Hull, England, United Kingdom 1 week ago
Kingston Upon Hull, England, United Kingdom 1 week ago
Kingston Upon Hull, England, United Kingdom 2 weeks ago
Hessle, England, United Kingdom 5 days ago
Wyton, England, United Kingdom 23 hours ago
Grimsby, England, United Kingdom 1 week ago
Grimsby, England, United Kingdom 1 week ago
Scunthorpe, England, United Kingdom 2 weeks ago
Gainsborough, England, United Kingdom 1 month ago
Kingston Upon Hull, England, United Kingdom 3 weeks ago
Immingham, England, United Kingdom 2 weeks ago
Grimsby, England, United Kingdom 1 week ago
Kingston Upon Hull, England, United Kingdom 2 weeks ago
Kingston Upon Hull, England, United Kingdom 1 week ago
Hull Bridge, England, United Kingdom 6 days ago
Heapham, England, United Kingdom 1 month ago
Immingham, England, United Kingdom 6 days ago
Thorne, England, United Kingdom 3 weeks ago
Driving Instructor (Driving Licence Required)
Kingston Upon Hull, England, United Kingdom 1 week ago
Driving Instructor (Driving Licence Required)
Gainsborough, England, United Kingdom 6 days ago
Driving Instructor (Driving Licence Required)
Kingston Upon Hull, England, United Kingdom 5 hours ago
Driving Instructor (Driving Licence Required)
Gainsborough, England, United Kingdom 5 hours ago
East Riding Of Yorkshire, England, United Kingdom 1 hour ago
Driving Instructor (Driving Licence Required)
Kingston Upon Hull, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr