37 hours per week, 52 weeks per year
£55,555 - £60,053 per annum dependant on experience
Are you an experienced HR leader who loves building great teams, improving how things work, and making a real impact? If you’re someone who thrives on variety, enjoys solving people related challenges, and wants to shape an HR service you can be proud of, this could be your next step.
We are delighted to be partnering exclusively with City College Norwich in the appointment of a Head of People Services.
In this newly created role, the Head of People Services will lead the operational People function and deliver an outstanding, people-centred service across the College group. You will be the driving force behind a responsive, high-quality HR service leading a talented team of People Partners and People Support colleagues, making sure they’re supported, empowered and continuously improving.
* Lead, coach and inspire a high-performing HR team
* Oversee consistent, high-quality ER casework (from performance to grievances to TUPE)
* Partner closely with senior leaders, offering pragmatic, forward-thinking advice
* Strengthen our processes, policies and systems so they’re clear, modern and effective
* Drive operational HR delivery, workforce planning and service improvements
* Champion fair, legally compliant practice across a unionised environment
* Shape and report on workforce data and HR metrics to support informed decisions
* Play a key role in change programmes and organisational development
* Work collaboratively with trade union colleagues
* Deputise for the Executive Director of People when needed
Who we’re looking for
You’ll be a confident, credible HR leader who is calm under pressure and passionate about enabling others to do their best work. You’ll also bring:
* Chartered MCIPD (Level 7)
* Solid senior-level HR leadership experience in a complex, unionised setting
* Extensive ER background, including handling sensitive or high-risk cases
* A practical, up-to-date grasp of employment law and HR best practice
* Experience driving change and service transformation
* Strong data literacy – you’re comfortable turning workforce metrics into insight
* A collaborative, values-led approach with plenty of emotional intelligence
* The ability to balance strategy with hands on operational delivery
Most importantly, you’ll share the College’s commitment to being Kind & Curious, Open & Informative, Respectful & Fair, Collaborative & Inclusive, and Consistent & Responsible.
Why join CCN?
At City College Norwich, you’ll be part of a community that genuinely cares about its people. You’ll have the space to lead, influence and make things better—while supporting the success of our staff and students across our campuses.
You’ll also enjoy:
A supportive senior team
The chance to shape an evolving People Service
Opportunities to get involved in exciting transformation work
A role where your ideas really matter
If you’re motivated by meaningful work, love building strong relationships, and want to help shape a forward-looking organisation HR function, we’d love to hear from you.
Application process
Informal enquiries about the post can be directed to Sarah Tate, Executive Director of People.
Applications should be submitted online and include a supporting statement setting out how you meet the selection criteria.To apply please go to our website by clicking on the 'apply on company website' button.
Closing date will be Monday 20 April 2024 at Midnight
Interview will be held on Thursday 28 April 2026
As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. Please note: From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date. Therefore, a new one must be completed with City College Norwich.