Care Quality Manager
Department: Management
Employment Type: Full Time
Location: Ripley
Reporting To: Registered Manager
Compensation: £30,000 / year
Overview
Avanti Homecare, established in 2018, is a multi-award-winning, family-run domiciliary care company committed to providing exceptional at-home care services in Derbyshire and Nottinghamshire. With offices in Ilkeston, Ripley, and Long Eaton, we have been supporting our local communities for over six years. Our team is the heart of our success, and we are committed to fostering an environment where employees feel valued, supported, and empowered.
The role
As a Care Quality Manager (CQM), you’ll play a key role in ensuring our clients receive outstanding, consistent care. You’ll work closely with the Registered Manager to maintain care quality across the service - supporting carers, leading by example, and ensuring we meet (and exceed) our standards every day.
This is a field-based management role that combines community quality checks with team development and client engagement. It’s ideal for someone with strong care experience who’s ready to take the next step in management.
Key Responsibilities
* Carrying out carer observations and client wellbeing checks every month.
* Supporting carers through feedback, coaching, and additional training where needed.
* Ensuring care plans and documentation are accurate and up to date.
* Conducting client assessments and risk assessments.
* Share on-call duties with the office management team on a 4-week rolling basis, including evenings and weekends (the role includes on-call duties, which are reflected in the overall salary package).
* Liaising with health and social care professionals to find the best solution for our clients.
* Managing and uplifting team morale.
* Supporting with client complaints and investigations.
* Covering care calls and client introductions when required.
Qualifications
* At least 3 years’ experience direct hands-on care experience supporting individuals in a health or social care setting.
* At least 1 year in a management position.
* Experience having constructive conversations and providing feedback.
* Experience conducting observations and assessments in the field.
* A Level 3 Diploma in Health and Social Care (or working towards it).
* Strong organisational and communication skills.
* Confident IT and record-keeping skills.
* A full UK driving licence and access to your own car.
* Ambition to complete your Level 5 qualification and progress to Deputy Manager in the future.
Benefits
* Supportive, values-driven environment.
* Clear career progression opportunities.
* Ongoing professional development and training.
* Be part of a friendly, close-knit team that genuinely cares.
* Competitive salary
* Annual pay reviews to keep salaries in line with inflation
* Free on-site parking
How to apply
Please send your CV and a cover letter explaining why you’d be a great fit for the Care Quality Manager role at Avanti Homecare. Please note: We love AI (we use it too!) - but your cover letter is your chance to tell us about you. Please write it in your own voice so we can get to know the real person behind the application.
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