* Manning internal Customer Service & external service function
* Customer Service focused role
* Chesterfield Area - on-site
* Up to £50,000 doe
* Manufacturing & Engineering sector
Client Details
Page Group are proud to be working with a European Industry leader within the manufacturing & engineering space, who are looking to a point a Customer & Service Manager to join them at their Chesterfield Offices.
The role will have responsibility for an internal Customer Service function along with allocating and assigning a field based service function
Description
1. Direct operational management of an internal Customer Service and Admin function responsible for managing all customer interactions including quotation, orders, after-sales and enquiries
2. Responsible for assigning and managing Service function responsible for the installation, repairs and servicing of customer products
3. Ensure SLA's around timescales are adhered to at all times in regards to timescales on repairs and servicing, to ensure customer satisfaction is maintained and ensure no financial impact to either party
4. Ensure all quotations are closed with an up to date outcome
5. Ensure contractual KPI's are achieved within service and customer service in line with pre agreed customer expectations
6. Undertake account reviews to ensure customers are happy with se...